Service Manager - F&B (Shang Palace Restaurant)

Shangri-La Group; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 216,000,000 - 336,000,000; Full time

Job summary

Shangri-La Hotel, Surabaya is seeking an F&B Service Manager for Shang Palace Restaurant to lead service excellence and drive revenue. You will oversee daily operations, ensure guest satisfaction, and manage a high-performing team in a luxury setting.

The role requires leadership, strong communication, and experience in a luxury restaurant or 5-star hotel. Flexibility, Mandarin is a plus, and English/local language fluency are essential.

Qualifications

• Has a passion for F&B.
• Strong Leadership & communications skill.
• Strong self driven & target oriented.
• Enjoys interacting with people.
• Fluent in English and local language; Mandarin is a plus.
• Experience in luxury restaurant or 5* hotel environment is required.
• Enjoys planning, organizing and problem solving.
• Willing to work flexible hours and be a self-starter to drive revenue.

Responsibilities

• Drive & achieve / excel outlet revenue target.
• Ensures the smooth running of the daily operation.
• Ensure High Service Experience for guest is delivered consistently.
• Maximized team productivity & compliance.
• Develop team.
• Solution driven, able to work in a fast paced environment.

Skills

Leadership

Communication

Self-driven

Target oriented

People interaction

English fluency

Mandarin (optional)

Job description

Shangri-La Hotel, Surabaya

Shangri-La Hotels are five-star luxury hotels located in premier city addresses across Asia Pacific, North America, the Middle East, and Europe.

“To host people to the colorful joy of life in a sustainable manner" characterizes the hospitality one can expect from Shangri-La. Discerning travelers will enjoy world-class service amidst tranquil surroundings, coupled with inspirational architecture and design. Inspired by our Asian Heritage we enable people to live, work, play, eat and rest well through the environments we create and the memorable experiences we deliver so that each and every guest will be able to find their Shangri-La

A refined oasis of quietude right in the heart of the city, Shangri-La Hotel, Surabaya presents a traditional sense of luxury with timeless Javanese style and warm Indonesian hospitality. Featuring 380 elegant guest rooms and suites, many with stunning panoramic views, the hotel presents a sophisticated ambience in its unique contemporary yet culturally relevant room décor as well as in the exquisite dining venues. Be it for business or leisure, Shangri-La Hotel, Surabaya is the ideal home away from home.

We are looking for F&B Service Manager (Shang Palace Restaurant)

As Shang Palace Restaurant Service Manager we rely on you to

• Drive & achieve / excel outlet revenue target
• Ensures the smooth running of the daily operation
• Ensure High Service Experience for guest is deliver consistantly
• Maximized team productivity & compliance
• Develop team
• Solution driven, able to work in a fast paced environment

We Are Looking For Someone Who

• Has a passion for F&B
• Strong Leadership & communications skill
• Strong self driven & target oriented
• Enjoys interacting with people
• Communicates and writes with fluency in English and local language
• Able to communicate in Mandarin is a plus
• Must have experience in either a luxury restaurant or a 5* hotel environment
• Enjoys planning, organizing and problem solving
• Enjoys being challenged, willing to work flexible hours
• Is a self-starter and can drive the team to optimize business revenues
• Positive & optimistic person