F&B Service Manager - Luxury Restaurant Leader

Shangri-La Group; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 216,000,000 - 336,000,000; Full time

Job summary

Shangri-La Hotel, Surabaya is seeking an F&B Service Manager for Shang Palace Restaurant to lead service excellence and drive revenue. You will oversee daily operations, ensure guest satisfaction, and manage a high-performing team in a luxury setting.

The role requires leadership, strong communication, and experience in a luxury restaurant or 5-star hotel. Flexibility, Mandarin is a plus, and English/local language fluency are essential.

Qualifications

• Has a passion for F&B.
• Strong Leadership & communications skill.
• Strong self driven & target oriented.
• Enjoys interacting with people.
• Fluent in English and local language; Mandarin is a plus.
• Experience in luxury restaurant or 5* hotel environment is required.
• Enjoys planning, organizing and problem solving.
• Willing to work flexible hours and be a self-starter to drive revenue.

Responsibilities

• Drive & achieve / excel outlet revenue target.
• Ensures the smooth running of the daily operation.
• Ensure High Service Experience for guest is delivered consistently.
• Maximized team productivity & compliance.
• Develop team.
• Solution driven, able to work in a fast paced environment.

Skills

Leadership

Communication

Self-driven

Target oriented

People interaction

English fluency

Mandarin (optional)

Job description

Shangri-La Hotel, Surabaya is seeking an F&B Service Manager for Shang Palace Restaurant to lead service excellence and drive revenue. You will oversee daily operations, ensure guest satisfaction, and manage a high-performing team in a luxury setting.

The role requires leadership, strong communication, and experience in a luxury restaurant or 5-star hotel. Flexibility, Mandarin is a plus, and English/local language fluency are essential.