Helpdesk & Support Staff Sidoarjo

PT. Agrinesia Raya; Sidoarjo; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

PT. Agrinesia Raya is seeking an IT Support professional to respond to technical assistance requests via phone, email, chat, or in person. You will diagnose and resolve hardware and software issues on desktops, laptops, printers, and network issues, and provide excellent customer service.

Fresh graduates or with 1 year experience are welcome. Overtime and national holiday work required. Join a fast-growing FMCG group with a strong local footprint in Sidoarjo, Indonesia, supporting users and

Qualifications

• Fresh Graduate (S1) or min. 1 year experience.
• Familiar with network and Windows troubleshooting.
• Demonstrating a proactive and solution-oriented mindset.
• Willing to work overtime and on national holiday.

Responsibilities

• Respond to requests for technical assistance via phone, email, chat, or in person.
• Diagnose and resolve technical hardware and software issues, including desktops, laptops, printers, and network issues.
• Provide excellent customer service by ensuring users feel supported and listened to.
• Follow up with users to ensure issues have been resolved satisfactorily.

Skills

Network troubleshooting

Windows troubleshooting

Customer service

Overtime willingness

Education

Bachelor's degree (S1)

Job description

Respond to requests for technical assistance via phone, email, chat, or in person

Diagnose and resolve technical hardware and software issues, including desktops, laptops, printers, and network issues

Provide excellent customer service by ensuring users feel supported and listened to

Follow up with users to ensure issues have been resolved satisfactorily

Qualification :

Fresh Graduate (S1) or Min. 1 Year experience

Familiar with network and windows troubleshooting

Demonstrating a proactive and solution-oriented mindset

Willing to work overtime and on national holiday

FMCG Manufacturing 1,001-5,000 employees

Asthanesia is a holding company in the food and consumer goods industry that supports the growth of businesses rooted in local potential and driven by innovation. From building brands that celebrate the richness of Indonesia's culinary heritage to empowering food-tech innovation, Asthanesia continues to grow as a modern enterprise, while staying grounded in the values of integrity, sustainability, and impact., Our portfolio includes a range of business units such as PT Agrinesia Raya, PT RasaLokal Nusantara, PT Nutrisi Lokanatura Nusantara, Belah Doeren, Kopielatte, and Taro Bun. These businesses are home to more than 10 brands - from beloved traditional snacks to modern food innovations

Asthanesia is a holding company in the food and consumer goods industry that supports the growth of businesses rooted in local potential and driven by innovation. From building brands that celebrate the richness of Indonesia's culinary heritage to empowering food-tech innovation, Asthanesia continues to grow as a modern enterprise, while staying grounded in the values of integrity, sustainability, and impact., Our portfolio includes a range of business units such as PT Agrinesia Raya, PT RasaLokal Nusantara, PT Nutrisi Lokanatura Nusantara, Belah Doeren, Kopielatte, and Taro Bun. These businesses are home to more than 10 brands - from beloved traditional snacks to modern food innovations