Helpdesk Officer

PT Artha Telekomindo; Jakarta Selatan; On-site; IDR 48,000,000 - 72,000,000; Full time

Job summary

PT Artha Telekomindo (Arthatel) seeks a customer support specialist to handle, record, monitor, and resolve complaints through our ticketing system while providing initial technical guidance.

Ideal candidates hold a D3/S1 in CS/IT, fresh graduates or 1 year in customer service, with basic networking knowledge and proficiency in Microsoft Office. Fluency in English is a plus, and shift work is required.

Qualifications

• Fresh graduates welcome or with at least 1 year in customer service, ideally in ISP/telecom.
• Proficient in Microsoft Office and basic computer networking.

Responsibilities

• Handle, record, monitor, and resolve customer complaints via the ticketing system.
• Provide first-level technical guidance and solutions to customers.
• Coordinate with relevant teams and escalate/network issues as needed.

Skills

Customer service skills

Networking basics

English (plus)

Education

D3/S1 in Computer Eng./Informatics/IS

Tools

Microsoft Office

Ticketing systems

Job description

Responsible for handling, recording, monitoring, and resolving customer complaints through the ticketing system in accordance with established procedures and service targets. Provide first-level technical guidance and solutions to customers, coordinate with relevant teams, and upgrade technical issues requiring further assistance.

Qualifications:

Minimum Diploma (D3) or Bachelor's Degree (S1) in Computer Engineering, Informatics Engineering, Information Systems, or a related field.

Fresh graduates are welcome to apply, or have at least 1 year of experience in customer service, preferably in the ISP or telecommunications industry.

Proficient in Microsoft Office.

Good understanding of basic computer networking.

Basic network troubleshooting skills, particularly in handling network connectivity issues.

Strong communication and interpersonal skills.

Able to work in a disciplined, responsible, and procedure-oriented manner.

Willing to work in a shift-based environment and perform proper handovers between shifts.

Fluent in English is a plus.

PT Artha Telekomindo (Arthatel) is a leading provider of mission-critical telecommunication and IT network solutions in Indonesia. Established in 1993, Arthatel has been trusted to deliver cutting-edge infrastructure for prominent business hubs, including the Jakarta Stock Exchange Building and the Sudirman Central Business District (SCBD).

With over 30 years of experience, Arthatel continues to innovate and expand in the fields of Internet Services (ISP), Data Center, Managed Services, and IT Security. We are committed to delivering reliable, secure, and scalable solutions that empower businesses across Indonesia.

PT Artha Telekomindo (Arthatel) is a leading provider of mission-critical telecommunication and IT network solutions in Indonesia. Established in 1993, Arthatel has been trusted to deliver cutting-edge infrastructure for prominent business hubs, including the Jakarta Stock Exchange Building and the Sudirman Central Business District (SCBD).

With over 30 years of experience, Arthatel continues to innovate and expand in the fields of Internet Services (ISP), Data Center, Managed Services, and IT Security. We are committed to delivering reliable, secure, and scalable solutions that empower businesses across Indonesia.