IT Support (Project Based)

PT Aplikanusa Lintasarta; Jakarta Utara; On-site; IDR 50,220,000 - 78,120,000; Full time

Job summary

PT Aplikanusa Lintasarta is seeking an IT Support professional to handle service issues per SOP, perform initial technical analysis, and provide effective solutions. You will monitor resolutions, prepare reports, and ensure SLA/OLA standards are met across events and general operations.

The role requires hardware handling, Windows troubleshooting, basic IT security, and strong documentation skills. Collaboration in a fast-paced team environment is essential.

Qualifications

• Minimum Bachelor's degree (preferably IT/IS).
• 1 year IT Support/Helpdesk experience.
• Understanding of LAN networks and basic troubleshooting.
• Proficient in Windows OS troubleshooting and email/internet use.
• Ability to handle hardware (PC, laptop, printer).
• Basic IT security knowledge (antivirus, endpoint protection).
• Software installation and configuration proficiency.
• Ability to create technical documentation.
• Communicative and able to be IT frontliner.
• Able to work in teams and under pressure.

Responsibilities

• Handle IT problems and service requests per SOP.
• Perform initial technical incident analysis.
• Provide solutions or workarounds to user problems.
• Escalate to relevant teams when needed.
• Monitor ticket resolution progress until completion.
• Prepare incident and service request reports.
• Maintain SLA and OLA service quality.
• Prepare IT devices and infrastructure for activities and events.
• Operate multimedia equipment to support events.
• Create knowledge documentation of solutions.

Education

Bachelor's degree

Job description

IT Support role handling service issues and requests in accordance with SOP, providing technical analysis and solutions to user problems, and maintaining SLA and OLA service quality standards.

Key responsibilities

• Handle SI problems and service requests according to SOP
• Conduct initial technical analysis of incidents and service requests
• Provide solutions or workarounds to user problems
• Escalate to relevant teams when necessary
• Monitor ticket resolution progress until completion
• Prepare incident and service request reports
• Maintain SLA and OLA service quality
• Prepare IT devices and infrastructure for activities and events
• Operate multimedia equipment to support events
• Create knowledge documentation related to problem solutions

About you

• Minimum Bachelor's degree (preferably Information Technology/Information Systems)
• Minimum 1 year experience in IT Support/Helpdesk
• Understanding of LAN networks and basic troubleshooting
• Proficiency in OS troubleshooting (Windows), email, internet
• Ability to handle hardware (PC, laptop, printer)
• Understanding of basic IT Security (antivirus, endpoint protection)
• Proficiency in software installation and configuration
• Ability to create technical documentation
• Communicative and able to be IT frontliner
• Able to work in teams and under pressure

Telecommunications & Internet Service Providers 101-1,000 employees

Founded in 1988, Lintasarta is one of the most comprehensive and advanced Information and Communication Technology service providers in Indonesia, connecting businesses throughout the length and breadth of the archipelago, bringing data communication, business information services and Internet even to remote areas.

Lintasarta has the expertise and experience to take responsibility for part or all of a customers’ information and communications operations, allowing them to concentrate on their core business.

We can provide applications or elements as part of a solution or, in collaboration with partners chosen for their expertise and relevance, provide total custom designed ‘turnkey’ solutions in which every element and detail is included.

We pride ourselves on our adaptability, flexibility, nimbleness and trustworthiness. Free of bureaucratic obstacles and silo mentalities, we can react swiftly, work efficiently and achieve results fast.

We currently serve more than 1,700 corporate clients, connecting more than 19,000 networks, using a sophisticated infrastructure based on the Next Generation Network (NGN) Platform, and backed by local support in more than 44 cities throughout the country.

Founded in 1988, Lintasarta is one of the most comprehensive and advanced Information and Communication Technology service providers in Indonesia, connecting businesses throughout the length and breadth of the archipelago, bringing data communication, business information services and Internet even to remote areas.

Lintasarta has the expertise and experience to take responsibility for part or all of a customers’ information and communications operations, allowing them to concentrate on their core business.

We can provide applications or elements as part of a solution or, in collaboration with partners chosen for their expertise and relevance, provide total custom designed ‘turnkey’ solutions in which every element and detail is included.

We pride ourselves on our adaptability, flexibility, nimbleness and trustworthiness. Free of bureaucratic obstacles and silo mentalities, we can react swiftly, work efficiently and achieve results fast.

We currently serve more than 1,700 corporate clients, connecting more than 19,000 networks, using a sophisticated infrastructure based on the Next Generation Network (NGN) Platform, and backed by local support in more than 44 cities throughout the country.

Researching careers? Find all the information and tips you need on career advice.