Entry-Level Helpdesk & Network Support Specialist

PT Artha Telekomindo; Jakarta Selatan; On-site; IDR 48,000,000 - 72,000,000; Full time

Job summary

PT Artha Telekomindo (Arthatel) seeks a customer support specialist to handle, record, monitor, and resolve complaints through our ticketing system while providing initial technical guidance.

Ideal candidates hold a D3/S1 in CS/IT, fresh graduates or 1 year in customer service, with basic networking knowledge and proficiency in Microsoft Office. Fluency in English is a plus, and shift work is required.

Qualifications

• Fresh graduates welcome or with at least 1 year in customer service, ideally in ISP/telecom.
• Proficient in Microsoft Office and basic computer networking.

Responsibilities

• Handle, record, monitor, and resolve customer complaints via the ticketing system.
• Provide first-level technical guidance and solutions to customers.
• Coordinate with relevant teams and escalate/network issues as needed.

Skills

Customer service skills

Networking basics

English (plus)

Education

D3/S1 in Computer Eng./Informatics/IS

Tools

Microsoft Office

Ticketing systems

Job description

PT Artha Telekomindo (Arthatel) seeks a customer support specialist to handle, record, monitor, and resolve complaints through our ticketing system while providing initial technical guidance.

Ideal candidates hold a D3/S1 in CS/IT, fresh graduates or 1 year in customer service, with basic networking knowledge and proficiency in Microsoft Office. Fluency in English is a plus, and shift work is required.