Heartist Reservations Agent: Guest Experience

Accor; Garut; On-site; IDR 60,000,000 - 120,000,000; Full time

Benefits offered by this job

Discounted room rates worldwide

Training and development programs

Career progression across Accor brands

Planet 21 CSR initiatives

Job summary

Accor, a global hospitality leader, invites you to join Garut as a Reservations Agent. You will welcome guests and help create the exceptional experience Accor is known for.

You will handle room reservations, enter rooming lists, upsell facilities, and assist guests with requests. Fluency in English is required; Opera Cloud experience is a plus. This is a full-time on-site role with opportunities for development and global mobility.

Qualifications

• Guest-focused personality is essential.
• Experience with Opera Cloud or similar system is preferred.
• Strong interpersonal and problem-solving abilities are required.
• Fluency in English; additional languages are a plus.

Responsibilities

• Consistently offer exceptional, friendly and engaging service.
• Maximize revenue through up-selling and best guest options.
• Recommend property facilities and assist guests with information and special requests.
• Book room reservations, enter rooming lists, and update accurate information in the system.

Skills

Guest-focused personality

Interpersonal skills

Problem solving

Fluent English

Tools

Opera Cloud

Job description

Accor, a global hospitality leader, invites you to join Garut as a Reservations Agent. You will welcome guests and help create the exceptional experience Accor is known for.

You will handle room reservations, enter rooming lists, upsell facilities, and assist guests with requests. Fluency in English is required; Opera Cloud experience is a plus. This is a full-time on-site role with opportunities for development and global mobility.