Guest Room & Front Office Specialist

Accor; Sebong Lagoi; Presencial; IDR 48.000.000 - 78.000.000; Tempo integral

Resumo da vaga

Accor in Indonesia seeks an experienced Front Office/Rooms Manager to oversee daily room assignments and coordinate with revenue, front office, and housekeeping teams to optimize occupancy and timely check-ins. The role requires managing guest relations, VIP requests, and loyalty member needs during peak hours.

The ideal candidate has 1–3 years in front office or rooms management within a hotel, with strong Opera PMS proficiency and excellent English communication abilities.

Qualificações

• 1 to 3+ years of experience in front office operations or rooms management within a hotel environment.
• Strong familiarity with hotel PMS especially Opera.
• Excellent verbal and written English communication skills.

Responsabilidades

• Oversee daily room assignments and blocking for arriving guests, VIPs, and loyalty members.
• Monitor room availability and optimize occupancy with revenue and front office teams.
• Collaborate with housekeeping to track room status and prioritize cleaning schedules for timely check-ins.
• Fulfill special requests regarding bed types, connecting rooms, and amenities while resolving any room-related issues.
• Assist with check-ins, check-outs, and guest communication during peak operational hours.

Conhecimentos

Front office operations

Rooms management

Guest communication

Opera PMS

Check-in/check-out

Multitasking

Problem solving

Attention to detail

Ferramentas

Opera PMS

Descrição da vaga

Accor in Indonesia seeks an experienced Front Office/Rooms Manager to oversee daily room assignments and coordinate with revenue, front office, and housekeeping teams to optimize occupancy and timely check-ins. The role requires managing guest relations, VIP requests, and loyalty member needs during peak hours.

The ideal candidate has 1–3 years in front office or rooms management within a hotel, with strong Opera PMS proficiency and excellent English communication abilities.