Head of Retention

Generali Indonesia; Jakarta Pusat; On-site; IDR 500,000,000 - 800,000,000; Full time

Job summary

Generali Indonesia is seeking a seasoned Head of Retention for Corporate Solutions based in Jakarta. You will lead client retention, renewal negotiations, and cross-selling initiatives while driving portfolio profitability and customer experience.

Collaborate with Sales, Underwriting, Actuarial, Finance and other stakeholders to deliver renewal strategies, coach a high-performing retention team, ensure regulatory compliance, and strengthen strategic account management.

Qualifications

• Bachelor-level degree required in business, marketing, insurance, finance, or related fields.
• Proven success in managing corporate clients, brokers, and strategic partners.
• Track record of retention, profitability, and revenue growth.

Responsibilities

• Develop and execute retention and renewal strategies across Corporate Solutions.
• Lead negotiations with corporate clients, brokers, and strategic partners.
• Monitor portfolio performance, claims trends, and loss ratios; implement corrective actions as needed.

Skills

Leadership

Executive stakeholder management

Strong communication

Negotiation skills

Cross-functional collaboration

Decision-making

Risk management

Education

Bachelor’s Degree in Business, Marketing, Insurance, Finance, Management, Medicine, Public Health, Healthcare Management, or related disciplines

Job description

• Develop and execute retention strategies to achieve portfolio renewal and customer retention objectives across Corporate Solutions business.
• Lead negotiations with corporate clients, brokers, and strategic partners.
• Drive portfolio profitability by monitoring business performance, claims trends, and loss ratios, and implementing corrective actions as needed.
• Identify cross-selling and upselling opportunities to expand business.
• Strengthen client engagement and strategic account management.
• Collaborate with Sales, Underwriting, Actuarial, Operations, Finance, and other stakeholders to ensure successful delivery of renewal and retention strategies.
• Monitor market developments, competitor activities, and customer trends to enhance retention strategies and business competitiveness.
• Lead continuous improvement initiatives to enhance customer experience, service quality, operational efficiency, and digital adoption.
• Develop and lead a high-performing retention team through effective coaching, performance management, and capability development.
• Ensure compliance with regulatory and governance requirements.

Requirements

• Bachelor’s Degree in Business, Marketing, Insurance, Finance, Management, Medicine, Public Health, Healthcare Management, or other related disciplines.
• Minimum 12–15 years of experience in Corporate Solutions, Employee Benefits, Insurance, Account Management, Relationship Management, Client Retention, or Business Development.
• Proven success in managing corporate clients, brokers, and strategic partners.
• Strong track record in portfolio management, client retention, renewal negotiations, and revenue growth.
• Experience leading cross-functional teams and managing stakeholders at senior levels.
• Demonstrated success in achieving retention, profitability, and customer satisfaction targets.
• Experience leading and developing high-performing teams at management or leadership level.
• Insurance, Employee Benefits, Healthcare, or Financial Services industry experience is highly preferred.
• Required skill (s): Strong leadership and people management, Executive stakeholder management, Excellent communication, presentation, negotiation skills, Strong collaboration, cross-functional partnership skills, Decision-making and risk management capabilities