Retention & Growth Leader, Corporate Solutions

Generali Indonesia; Jakarta Pusat; On-site; IDR 500,000,000 - 800,000,000; Full time

Job summary

Generali Indonesia is seeking a seasoned Head of Retention for Corporate Solutions based in Jakarta. You will lead client retention, renewal negotiations, and cross-selling initiatives while driving portfolio profitability and customer experience.

Collaborate with Sales, Underwriting, Actuarial, Finance and other stakeholders to deliver renewal strategies, coach a high-performing retention team, ensure regulatory compliance, and strengthen strategic account management.

Qualifications

• Bachelor-level degree required in business, marketing, insurance, finance, or related fields.
• Proven success in managing corporate clients, brokers, and strategic partners.
• Track record of retention, profitability, and revenue growth.

Responsibilities

• Develop and execute retention and renewal strategies across Corporate Solutions.
• Lead negotiations with corporate clients, brokers, and strategic partners.
• Monitor portfolio performance, claims trends, and loss ratios; implement corrective actions as needed.

Skills

Leadership

Executive stakeholder management

Strong communication

Negotiation skills

Cross-functional collaboration

Decision-making

Risk management

Education

Bachelor’s Degree in Business, Marketing, Insurance, Finance, Management, Medicine, Public Health, Healthcare Management, or related disciplines

Job description

Generali Indonesia is seeking a seasoned Head of Retention for Corporate Solutions based in Jakarta. You will lead client retention, renewal negotiations, and cross-selling initiatives while driving portfolio profitability and customer experience.

Collaborate with Sales, Underwriting, Actuarial, Finance and other stakeholders to deliver renewal strategies, coach a high-performing retention team, ensure regulatory compliance, and strengthen strategic account management.