OMNICHANNEL SALES OPERATIONAL MANAGER

Pengiklan Anonim; Tangerang; On-site; IDR 240,000,000 - 420,000,000; Full time

Job summary

Pengiklan Anonim is seeking a results-oriented Omnichannel Operations Manager to lead daily sales across retail stores and online platforms in Indonesia. You will balance stock, drive performance analytics, and ensure seamless order fulfilment while coordinating with store, e‑commerce, and logistics teams.

Ideal candidates bring 3–5 years of experience across multi-channel retail environments, strong inventory systems knowledge, and proven leadership.

Qualifications

• Bachelor's degree or equivalent practical experience in business/retail.
• 3-5 years of experience in retail operations, sales management, or omnichannel environments.
• Strong knowledge of inventory management systems and POS systems.
• Excellent analytical and problem-solving skills with data-driven decision making.
• Proven leadership ability with experience training and guiding teams.
• Experience with e-commerce platforms is a plus.
• Fluent in Indonesian and English preferred.

Responsibilities

• Oversee daily sales operations across physical and digital channels.
• Manage inventory allocation, stock distribution, and replenishment.
• Monitor and analyse sales performance across channels; implement corrective actions.
• Coordinate with store, e-commerce, and logistics teams for timely order fulfilment.
• Develop and implement SOPs for omnichannel sales processes.
• Train and mentor staff on systems, processes, and customer service.
• Manage customer orders, returns, and post-sales support across channels.
• Collaborate with marketing to align promotions with operations.
• Prepare regular operational reports for senior management.

Skills

Omnichannel ops

Inventory management

Data analysis

Team leadership

SOP development

Education

Bachelor's in Business / Retail Management

Tools

POS systems

Retail management software

MS Excel

Job description

Oversee daily sales operations across both physical retail locations and digital channels, ensuring smooth coordination and operational efficiency

Manage inventory allocation, stock distribution, and replenishment processes to balance supply across online and offline channels

Monitor and analyse sales performance metrics across all channels, identifying trends and implementing corrective actions to meet targets

Coordinate with store teams, e-commerce teams, and logistics partners to ensure timely order fulfilment and customer satisfaction

Develop and implement standard operating procedures (SOPs) for omnichannel sales processes

Train and mentor sales staff and operational teams on best practices, systems, and customer service standards

Manage customer order systems, returns processes, and post-sales support across channels

Collaborate with marketing and merchandising teams to align promotional campaigns with operational capabilities

Prepare regular operational reports and provide insights to senior management on performance, challenges, and opportunities

Ensure compliance with company policies, brand standards, and regulatory requirements

What we're looking for :

• 3-5 years of experience in retail operations, sales management, or omnichannel retail environments manager
• Proven track record of successfully managing sales operations across multiple channels or locations
• Strong knowledge of inventory management systems, point-of-sale (POS) systems, and retail management software
• Excellent analytical and problem-solving skills with the ability to use data to drive decision-making
• Outstanding organisational skills with the ability to manage multiple priorities and meet tight deadlines
• Demonstrated leadership ability with experience training, motivating, and managing teams
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments
• Strong understanding of customer service principles and commitment to delivering excellent customer experiences
• Proficiency in Microsoft Office Suite and retail management systems; experience with e-commerce platforms is advantageous
• Bachelor's degree in Business, Retail Management, or a related field, or equivalent practical experience
• Fluency in Indonesian and English is preferred