Head of OmniCommerce

PT DFI Retail Nusantara Tbk; Tangerang Selatan; On-site; IDR 900,000,000 - 1,500,000,000; Full time

Job summary

PT DFI Retail Nusantara Tbk is seeking a Head of OmniCommerce to own the P&L and drive revenue growth across online and offline channels. You will define digital commerce strategy, manage partner relationships, and lead a high-performing team to deliver integrated customer experiences.

Key responsibilities include steering omnichannel transformation, leveraging data analytics, and collaborating with Marketing, Finance, and Regional teams to optimize performance and profitability.

Qualifications

• Bachelor’s degree in Business, Marketing, Digital Commerce, Technology or related field.
• MBA or postgraduate qualification is an advantage.
• 10–15 years of experience in retail, e-commerce, digital commerce, omnichannel, or commercial leadership.
• At least 5 years in a senior management role.
• Proven track record in driving online sales growth, P&L management, and omnichannel transformation.

Responsibilities

• Develop and execute OmniCommerce and Digital Commerce strategy across owned platforms, apps, marketplaces, social channels.
• Drive sales growth, profitability, and customer lifetime value via data-driven approach.
• Lead omnichannel transformation and seamless online-offline customer journeys.
• Manage channel performance and relationships with marketplace partners and promotions.
• Collaborate with Marketing, CRM & Loyalty, Commercial, Finance, Supply Chain, Logistics, IT, and regional teams.

Education

Bachelor’s degree in Business, Marketing, Digital Commerce, Technology

MBA or postgraduate qualification

Job description

The Head of OmniCommerce will lead and accelerate the company’s OmniCommerce business, with full ownership of the OmniCommerce P&L and accountability for revenue growth, profitability, margin, operating costs, and overall commercial performance.

Key responsibilities include:

• Develop and execute the OmniCommerce and Digital Commerce strategy across owned e-commerce platforms, mobile applications, marketplaces, social commerce, and emerging digital channels.
• Drive sustainable sales growth, profitability, customer acquisition, retention, loyalty, and lifetime value through a customer-centric and data-driven approach.
• Lead omnichannel transformation and deliver seamless customer journeys across online and offline channels, ensuring a consistent brand and customer experience.
• Manage channel performance and strategic relationships with marketplace and external partners, including commercial negotiations, joint business planning, promotions, and performance reviews.
• Partner closely with Marketing, CRM & Loyalty, Commercial, Finance, Supply Chain, Logistics, Store Operations, IT, and Regional teams to deliver integrated business outcomes.
• Leverage customer data, analytics, and business intelligence to identify growth opportunities, optimize performance, and support business decisions.
• Lead, develop, and build a high-performing OmniCommerce team with a strong commercial and customer-focused mindset.
• Provide strategic recommendations to the Managing Director and leadership team on business performance, growth opportunities, investments, and strategic priorities.

Qualifications:

• Bachelor’s degree in Business, Marketing, Digital Commerce, Technology, or a related field; MBA or postgraduate qualification is an advantage.
• 10–15 years of experience in retail, e-commerce, digital commerce, omnichannel, or commercial leadership, with at least 5 years in a senior management role.
• Proven track record in driving online sales growth, P&L management, and omnichannel transformation.
• Experience in Health & Beauty, FMCG, Retail, Consumer Goods, or related industries is highly preferred.
• Strong commercial and financial acumen, with expertise in e-commerce, omnichannel operations, CRM, loyalty, digital marketing, analytics, and performance management.
• Strong strategic thinking, leadership, communication, influencing, and stakeholder management skills.