Head of Integrated Hospitality Ops — Bali

Tribal Bali Prerenan; Provinsi Bali; On-site; IDR 400,000,000 - 600,000,000; Full time

Job summary

Tribal Bali seeks an Operations Manager to lead Accommodation, F&B, Coworking and Community under one roof in Pererenan. This hands-on role reports to the Director, guiding eight Team Leaders and shaping systems, standards, and the overall guest experience.

You’ll manage budgets, forecasts, and performance, while growing the operation and supporting Tribal's second property in Lombok with pre-opening planning. Fluency in English and Bahasa Indonesia is required.

Qualifications

• At least three years in hospitality operations, ideally across multiple departments.
• Experience leading eight Team Leaders or department heads.
• Understanding of budgets, costs, revenue and reporting integration.
• Proficient with property management systems, POS, booking platforms and Google Workspace.
• Ability to own problems and drive solutions while maintaining guest experience.

Responsibilities

• Staff departments to ensure full coverage and readiness.
• Monitor standards, guest feedback, and issue resolutions on the floor.
• Improve SOPs and systems and ensure adherence across all teams.
• Oversee purchasing, inventory, supplier pricing, and service levels.
• Collaborate with HR to stay legally compliant and manage KPIs.
• Review sales and financial reports; prepare budgets and forecasts.
• Lead recruitment, training and team culture aligned with Tribal values.
• Provide after-hours leadership as needed.

Skills

Team Leadership

Operations Management

Budgeting & Forecasts

Guest Experience

SOP Development

Cross-Department Collaboration

Vendor & Inventory Management

Education

Bachelor's degree in Hospitality Management

Tools

Property Management Systems

POS systems

Google Workspace

Booking platforms

Job description

Tribal Bali seeks an Operations Manager to lead Accommodation, F&B, Coworking and Community under one roof in Pererenan. This hands-on role reports to the Director, guiding eight Team Leaders and shaping systems, standards, and the overall guest experience.

You’ll manage budgets, forecasts, and performance, while growing the operation and supporting Tribal's second property in Lombok with pre-opening planning. Fluency in English and Bahasa Indonesia is required.