Head of Human Resources

GSM | XanhSM Co.,LTD; Jakarta Pusat; On-site; IDR 900,000,000 - 2,100,000,000; Full time

Job summary

GSM | XanhSM Co.,LTD is seeking a seasoned Head of HR to lead the company’s human resources strategy and operations. You will oversee Employee Relations, Compensation & Benefits, HR Operations, and HR Administration, driving policy development and ensuring regulatory compliance.

The role requires 10–15 years of progressive HR leadership experience, strong knowledge of Indonesian labor laws, and a proven ability to lead teams, analyze data, and influence senior stakeholders.

Qualifications

• Bachelor's degree in a related field.
• 10–15 years in HR with operations and C&B leadership.
• Experience in Head of HR or senior HR leadership.
• Strong knowledge of Indonesian labor laws (BPJS, THR).
• Excellent leadership, analytics, and communication skills.

Responsibilities

• Lead and oversee the overall HR function including Employee Relations, C&B, HR Operations, and HR Administration.
• Develop and implement HR policies, procedures, and programs aligned with business objectives and regulations.
• Manage employee relations, grievances, disciplinary actions, and performance issues.
• Oversee C&B programs, salary structures, payroll coordination, benefits, and welfare initiatives.
• Coordinate end-to-end HR Operations, attendance, leave management, HRIS, and docs.
• Ensure compliance with labor laws, BPJS, THR, contracts, and termination processes.
• Develop and maintain HR policies, SOPs, and guidelines for consistency and efficiency.
• Partner with management to provide HR advice and solutions.
• Lead the HR Operations team with clear responsibilities and performance metrics.
• Monitor HR metrics and report insights to management.

Skills

Leadership

HR Analytics

Stakeholder management

Communication

Confidentiality

HRIS familiarity

MS Excel

English fluency

Policy development

Education

Bachelor's degree in Human Resources Management, Psychology, Business Administration, or related field

Tools

HRIS

MS Office

Job description

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Responsibilities

• Lead and oversee the overall Human Resources function, including Employee Relations, Compensation & Benefits, HR Operations, and HR Administration.
• Develop and implement HR policies, procedures, and programs aligned with the company's business objectives and applicable employment regulations.
• Manage employee relations matters, including employee grievances, disciplinary actions, conflict resolution, performance issues, and other employment-related concerns.
• Ensure effective implementation and continuous improvement of Compensation & Benefits (C&B) programs, including salary structures, benefits, payroll coordination, incentives, and employee welfare programs.
• Oversee end-to-end HR Operations and Administration, including employee lifecycle processes, personnel documentation, attendance, leave management, HRIS, and other HR-related administrative processes.
• Ensure compliance with applicable labor laws and regulations, including employment contracts, BPJS, THR, working hours, leave, termination, and other statutory requirements.
• Develop and maintain HR policies, SOPs, and guidelines to ensure consistency, efficiency, and compliance across the organization.
• Partner with management and business leaders to provide HR advice and solutions on employee-related matters and organizational needs.
• Lead and develop the HR Operations team, ensuring clear responsibilities, effective performance, and continuous process improvement.
• Monitor HR metrics and provide regular reports and insights to management to support business and people-related decision-making.
• Manage relationships with external parties, including government institutions, insurance providers, BPJS, payroll vendors, and other HR-related partners.
• Identify opportunities to improve HR processes, systems, and employee experience through data-driven and scalable HR practices.
• Handle sensitive and confidential employee information with a high level of professionalism and discretion.

Requirements

• Bachelor's degree in Human Resources Management, Psychology, Business Administration, or a related field.
• 10-15 years of progressive experience in Human Resources, with significant experience managing HR Operations, Employee Relations, Compensation & Benefits, and HR Administration.
• Proven experience in a Head of HR, HR Manager, Senior HR Manager, or similar leadership position.
• Strong knowledge of Indonesian employment laws and regulations, including labor regulations, BPJS, THR, employment contracts, and termination processes.
• Strong expertise in Employee Relations, Compensation & Benefits, HR Operations, and HR Administration.
• Demonstrated experience in developing and implementing HR policies, SOPs, and processes.
• Strong leadership and people management skills, with the ability to lead and develop an HR team.
• Excellent problem-solving, decision-making, and stakeholder management skills.
• Strong analytical skills with the ability to utilize HR data and metrics to support business decisions.
• Excellent communication and interpersonal skills, with the ability to work effectively with employees at all organizational levels.
• High level of integrity, confidentiality, professionalism, and attention to detail.
• Strong proficiency in Microsoft Office, particularly Excel, and familiarity with HRIS or other HR management systems.
• Fluent in English, both written and verbal.n