Inside Sales & Operations Specialist

Döhler GmbH; Jakarta Pusat; On-site; IDR 89,280,000 - 178,560,000; Full time

Benefits offered by this job

Work with passion

Take ownership

Grow your way

Thrive in a global environment

Team wins

Job summary

Döhler GmbH in Jakarta seeks an experienced Sales & Account Management professional to support account managers, drive sales performance, and manage forecasts and contracts. The role requires strong SAP/ERP and CRM skills, with attention to detail and proactive coordination.

You will handle customer documentation, RFIs, overdue payments, and credit/debit notes while maintaining master data and ensuring smooth order cycles in a fast-paced production environment.

Qualifications

• Bachelor’s degree or equivalent in business, administration, or related field.
• 5–8 years in sales support, customer service, or sales operations in ingredients, chemicals, or manufacturing preferred.
• Experience in pipeline tracking, forecasting, contracts, customer documentation, and master-data maintenance.
• Knowledge of overdue collection, credit control, invoice corrections, and credit/debit notes.
• Proficiency in SAP/ERP, CRM, and Excel.
• Good English communication, attention to detail, and proactive coordination skills.
• Shipment/import experience and BPOM import experience are advantageous.
• Experience in Halal processes or certification is a plus.

Responsibilities

• Collaborate with Account Managers to drive sales performance.
• Track and support opportunity pipelines and gather feedback on samples and quotations.
• Provide administrative support to Account Managers.
• Enter and maintain forecast data accurately.
• Manage customer documents and respond to RFIs.
• Enter, monitor, and modify sales contracts and price agreements, incl. consignment and inventory tracking.
• Communicate effectively with customers and manage notifications.
• Proactively handle overdue payments to support cash flow and resolve disputes.
• Manage prepayment orders after 10 days.
• Handle invoice cancellations and corrections.
• Request and approve credit/debit notes, including returns.
• Maintain and update customer master data.

Skills

SAP/ERP

CRM

Excel

Pipeline tracking

Forecasting

Contracts

Master-data maintenance

Overdue collection

Credit control

English communication

Import experience

Halal knowledge

Education

Bachelor’s degree in Business Administration or related field

Tools

SAP/ERP

CRM

Excel

Job description

Döhler GmbH in Jakarta seeks an experienced Sales & Account Management professional to support account managers, drive sales performance, and manage forecasts and contracts. The role requires strong SAP/ERP and CRM skills, with attention to detail and proactive coordination.

You will handle customer documentation, RFIs, overdue payments, and credit/debit notes while maintaining master data and ensuring smooth order cycles in a fast-paced production environment.