Night Auditor & Guest Experience Lead

The Lazy Rabbit Hostel; Kecamatan Ubud; On-site; IDR 39,060,000 - 61,380,000; Full time

Job summary

The Lazy Rabbit Hostel in Ubud, Bali invites applications for a responsible Night Auditor/Night Receptionist to supervise the hostel during nighttime hours and ensure guest safety.

You will handle late check-ins, assist guests, verify reservations, monitor security, and prepare night shift reports for the morning team. This role suits independent, calm professionals with a passion for hospitality.

Qualifications

• Previous experience in hotel reception, night audit, security, or hospitality is preferred.
• Good English communication skills are required.
• Honest, trustworthy, and responsible.
• Comfortable working independently at night.
• Calm and professional when handling difficult situations.
• Basic computer and administrative skills.
• Familiarity with hotel reservation systems, especially Cloudbeds, is an advantage.

Responsibilities

• Welcome guests arriving late and manage late check-ins.
• Assist guests with questions, requests, and emergencies.
• Handle early check-outs when required.
• Answer urgent WhatsApp messages and phone calls.
• Verify reservations and guest information.
• Provide friendly and professional service to international travelers.
• Monitor the hostel premises during the night.
• Conduct regular security checks and enforce quiet hours.

Skills

Night audit experience

Guest services

English communication

Independent night shifts

Administrative skills

Tools

Cloudbeds

Hotel PMS

Job description

The Lazy Rabbit Hostel in Ubud, Bali invites applications for a responsible Night Auditor/Night Receptionist to supervise the hostel during nighttime hours and ensure guest safety.

You will handle late check-ins, assist guests, verify reservations, monitor security, and prepare night shift reports for the morning team. This role suits independent, calm professionals with a passion for hospitality.