Guest Services Manager (On Duty)

Pt Perhimpunan Pemilik Dan Penghuni Satuan Rumah Susun Hunian The Summit Kelapa Gading; Jawa Barat; On-site; IDR 420,000,000 - 660,000,000; Full time

Job summary

The St. Regis Jakarta is seeking a Guest Service Manager to act as the property Manager on Duty, overseeing all operations and ensuring top-tier hospitality.

This role manages guest relations, directs guests within the lobby, and tracks service issues to maintain exemplary standards. Education requirements include a high school diploma or GED with 2 years in guest services or a 2-year degree in Hotel/Restaurant Management or related field.

Qualifications

• Education: High school diploma or GED; 2 years experience in guest services, front desk, or related area.
• Alternatively, a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major; no work experience required.

Responsibilities

• Lead guest services teams and supervise day-to-day operations.
• Maintain front desk goals and resolve guest complaints and conflicts.
• Foster collaboration across departments to support property operations and guest satisfaction.
• Intervene in guest/employee situations to protect property integrity and satisfaction.
• Oversee budgeting awareness and payroll progress in department.

Skills

Interpersonal skills

Communication skills

Leadership

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related major

Job description

The St. Regis Jakarta is seeking a Guest Service Manager to act as the property Manager on Duty, overseeing all operations and ensuring top-tier hospitality.

This role manages guest relations, directs guests within the lobby, and tracks service issues to maintain exemplary standards. Education requirements include a high school diploma or GED with 2 years in guest services or a 2-year degree in Hotel/Restaurant Management or related field.