Guest Experience Manager – Front Desk Lead

Accorhotels Indonesia; Jawa Barat; On-site; IDR 167,400,000 - 234,360,000; Full time

Job summary

The St. Regis Jakarta is seeking a Guest Service Manager to act as the property Manager on Duty, overseeing all guest services operations and ensuring superior hospitality.

You will resolve guest situations, manage the lobby flow, and lead the Guest Relations team to maintain high service standards. Ideal candidates hold a high school diploma or a related degree with experience in guest services, front desk, or hotel operations, and demonstrate strong leadership and communication skills in a

Qualifications

• High school diploma or GED required; 2 years experience in guest services, front desk, or related area.
• Or a 2-year degree from an accredited university in Hotel/Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Lead and influence guest services teams with strong interpersonal skills.
• Supervise day-to-day operations and ensure staff coverage.
• Resolve guest concerns and escalate issues to maintain service standards.
• Maintain relationships with other departments to support operations.
• Participate in payroll and budget-related discussions as needed.
• Provide guidance and coaching to team members to improve performance.

Skills

Leadership

Guest relations

Communication

Team supervision

Budget awareness

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management

Job description

The St. Regis Jakarta is seeking a Guest Service Manager to act as the property Manager on Duty, overseeing all guest services operations and ensuring superior hospitality.

You will resolve guest situations, manage the lobby flow, and lead the Guest Relations team to maintain high service standards. Ideal candidates hold a high school diploma or a related degree with experience in guest services, front desk, or hotel operations, and demonstrate strong leadership and communication skills in a