Guest Experience Leader

St. Regis Hotels & Resorts; Jakarta Pusat; On-site; IDR 223,200,000 - 446,400,000; Full time

Job summary

St. Regis Hotels & Resorts in Jakarta is seeking a Manager on Duty to oversee property operations and ensure the highest level of hospitality. You will represent management, resolve guest issues, and manage the flow of inquiries in the lobby.

The role requires leadership of guest services teams, strong communication, and hands-on supervision of day-to-day operations in a luxury hotel setting.

Qualifications

• High school diploma or GED; 2 years experience in guest services, front desk, or related area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Leads and guides Guest Services teams; demonstrates honesty and integrity; leads by example.
• Maintains guest services and front desk goals; handles complaints and resolves conflicts; partners with other departments to resolve issues.
• Delivers exceptional customer service; coaches staff to meet guest needs and service standards; supports continuous service improvements.
• Implements customer recognition and service programs; ensures SOPs and LSOPs are followed; oversees payroll administration.
• Gives guidance to subordinates; participates in performance appraisals and training; fosters open communication and employee development.

Education

High school diploma or GED

2-year degree in Hospitality/Business Administration/Hotel Management

Job description

St. Regis Hotels & Resorts in Jakarta is seeking a Manager on Duty to oversee property operations and ensure the highest level of hospitality. You will represent management, resolve guest issues, and manage the flow of inquiries in the lobby.

The role requires leadership of guest services teams, strong communication, and hands-on supervision of day-to-day operations in a luxury hotel setting.