Artisan Café Server: Guest Experience Specialist

Anno 1885; Jawa Barat; On-site; IDR 240,000,000 - 312,000,000; Full time

Job summary

The St. Regis Jakarta is seeking a Guest Service Manager to act as the Manager on Duty, overseeing all aspects of property operations and ensuring the highest levels of hospitality.

You will represent property management in resolving guest situations and direct the flow of questions in the lobby toward timely, courteous resolutions. The role emphasizes leading guest services teams, supervising day-to-day operations, and maintaining outstanding guest relations to ensure memorable experiences for

Qualifications

• High school diploma or GED and 2 years’ guest services/front desk experience, or
• 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Lead guest services teams and supervise day-to-day operations.
• Represent property management and resolve guest-related situations.
• Oversee lobby flow, guest relations, and service issue tracking.

Education

High school diploma or GED; 2 years experience in guest services, front desk, or related area

2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major

Job description

The St. Regis Jakarta is seeking a Guest Service Manager to act as the Manager on Duty, overseeing all aspects of property operations and ensuring the highest levels of hospitality.

You will represent property management in resolving guest situations and direct the flow of questions in the lobby toward timely, courteous resolutions. The role emphasizes leading guest services teams, supervising day-to-day operations, and maintaining outstanding guest relations to ensure memorable experiences for