Guest Experience Manager – Luxury Hotel Ops

Finnsbali; Tangerang; On-site; IDR 300,000,000 - 420,000,000; Full time

Job summary

The St. Regis Jakarta is seeking a Guest Service Manager to lead the front desk and guest relations, ensuring exceptional service across all guest touchpoints.

As Manager on Duty, you will oversee daily operations, coordinate with departments, and drive guest satisfaction while mentoring a high-performing guest services team. This role requires hospitality experience and strong leadership in a luxury hotel environment.

Qualifications

• Minimum a high school diploma or GED with 2 years in guest services or front desk.
• Alternatively a 2-year degree in Hospitality, Business Administration, or related field.
• Hotel operations knowledge and guest relations experience preferred.

Responsibilities

• Act as Manager on Duty and oversee daily property operations.
• Lead guest services teams and supervise front desk staff.
• Resolve guest issues and ensure exceptional service standards.
• Collaborate with other departments to meet property goals.
• Monitor budgets and payroll to support financial objectives.
• Provide coaching and training to staff to improve guest satisfaction.

Skills

Guest services leadership

Front desk experience

Team supervision

Education

High school diploma

2-year degree in Hospitality/Business Admin

Job description

The St. Regis Jakarta is seeking a Guest Service Manager to lead the front desk and guest relations, ensuring exceptional service across all guest touchpoints.

As Manager on Duty, you will oversee daily operations, coordinate with departments, and drive guest satisfaction while mentoring a high-performing guest services team. This role requires hospitality experience and strong leadership in a luxury hotel environment.