Guest Service Manager — Luxury Hotel Operations Lead

Pt Perusahaan Pelayaran Equinox; Jawa Barat; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

The St. Regis Jakarta is seeking a Guest Service Manager to act as the Manager on Duty and oversee all guest-service operations at the Rajawali Place location in Jakarta. You will lead the guest services team, handle guest relations, and ensure exceptional hospitality standards.

Ideal candidates have a high school diploma and experience in guest services, with a related 2-year degree preferred. This full-time management role offers career progression within a luxury hotel environment.

Qualifications

• High school diploma or GED with 2 years experience in guest services or front desk.
• 2-year degree in Hotel/Restaurant Management or related major; no work experience required.

Responsibilities

• Lead and develop guest services teams to ensure outstanding hospitality.
• Oversee front desk operations and resolve guest issues.
• Protect property standards and service quality.
• Collaborate with departments to meet operational goals.
• Provide guidance and coaching to staff.
• Manage payroll and budgets relevant to the guest services team.

Skills

Guest services leadership

Customer service

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related major

Job description

The St. Regis Jakarta is seeking a Guest Service Manager to act as the Manager on Duty and oversee all guest-service operations at the Rajawali Place location in Jakarta. You will lead the guest services team, handle guest relations, and ensure exceptional hospitality standards.

Ideal candidates have a high school diploma and experience in guest services, with a related 2-year degree preferred. This full-time management role offers career progression within a luxury hotel environment.