Guest Services Manager: Luxury Hotel Leader

Bobobox; Jawa Barat; On-site; IDR 446,400,000 - 669,600,000; Full time

Job summary

The St. Regis Jakarta is seeking a Guest Service Manager to act as the property Manager on Duty, overseeing all operations and delivering the highest levels of hospitality.

You will coordinate with departments to resolve guest issues and ensure smooth lobby flow, while mentoring the guest services team. Ideal candidates have a solid front desk background, strong communication skills, and a commitment to service excellence.

Qualifications

• High school diploma or GED; 2 years experience in guest services, front desk, or related area.
• Or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Admin, or related major; no work experience required.

Responsibilities

• Lead guest services teams and supervise day-to-day operations.
• Handle guest complaints and coordinate with departments to resolve issues.
• Maintain guest satisfaction and ensure service standards are met across lobby and front desk.

Skills

Guest service leadership

Front desk operations

Guest relations

Budget awareness

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management

Job description

The St. Regis Jakarta is seeking a Guest Service Manager to act as the property Manager on Duty, overseeing all operations and delivering the highest levels of hospitality.

You will coordinate with departments to resolve guest issues and ensure smooth lobby flow, while mentoring the guest services team. Ideal candidates have a solid front desk background, strong communication skills, and a commitment to service excellence.