Evening Front Desk Specialist — Guest Services

Pt. Harapan Graha Niaga; Jawa Barat; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

The St. Regis Jakarta is seeking a Guest Service Manager to oversee all guest services operations and act as the property Manager on Duty. You will lead the guest relations team, ensure top-notch hospitality, and represent management in resolving guest issues.

Ideal candidates have a high school diploma or higher and relevant hospitality experience; a 2-year degree is preferred. You will manage lobby operations and support a seamless guest journey for guests and colleagues.

Qualifications

• Education: High school diploma or GED, plus experience in guest services or front desk.
• 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major preferred; no work experience required.
• Strong interpersonal and leadership skills are essential for managing guest relations teams.

Responsibilities

• Lead guest services teams and supervise day-to-day operations.
• Resolve guest issues and ensure high standards of hospitality.
• Represent management in guest relations and service recovery when needed.

Skills

Team leadership

Interpersonal communication

Customer service

Decision making

Education

High school diploma

2-year hospitality degree

Job description

Guest Service Manager - The St. Regis Jakarta

Job Description

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Rajawali Place, Jalan HR Rasuna Said Kav. B/4, Jakarta Selatan, Indonesia, Indonesia, 12910
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Leading Guest Services Teams**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day‑to‑day operations. Understands employee positions well enough to perform duties in employees' absence.
- Celebrates successes and publicly recognizes the contributions of team members.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
**Maint