Evening Front Desk Manager — Guest Services Lead

Pt. Harapan Graha Niaga; Jawa Barat; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

The St. Regis Jakarta is seeking a Guest Service Manager to oversee all guest services operations and act as the property Manager on Duty. You will lead the guest relations team, ensure top-notch hospitality, and represent management in resolving guest issues.

Ideal candidates have a high school diploma or higher and relevant hospitality experience; a 2-year degree is preferred. You will manage lobby operations and support a seamless guest journey for guests and colleagues.

Qualifications

• Education: High school diploma or GED, plus experience in guest services or front desk.
• 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major preferred; no work experience required.
• Strong interpersonal and leadership skills are essential for managing guest relations teams.

Responsibilities

• Lead guest services teams and supervise day-to-day operations.
• Resolve guest issues and ensure high standards of hospitality.
• Represent management in guest relations and service recovery when needed.

Skills

Team leadership

Interpersonal communication

Customer service

Decision making

Education

High school diploma

2-year hospitality degree

Job description

The St. Regis Jakarta is seeking a Guest Service Manager to oversee all guest services operations and act as the property Manager on Duty. You will lead the guest relations team, ensure top-notch hospitality, and represent management in resolving guest issues.

Ideal candidates have a high school diploma or higher and relevant hospitality experience; a 2-year degree is preferred. You will manage lobby operations and support a seamless guest journey for guests and colleagues.