Guest Services Assistant (Mandarin/Japanese)

PT Indonesia MOC Services (Marriott's Bali Nusa Dua Gardens); Provinsi Bali; Vor Ort; IDR 66.960.000 - 100.440.000; Vollzeit

Zusammenfassung

PT Indonesia MOC Services (Marriott's Bali Nusa Dua Gardens) seeks an administrative professional to support arrival and preview date coordination. The role involves pre-arrival outreach, room upgrade coordination, and accurate data handling for guest check-in processes.

The candidate should have at least one year in admin/data entry, be proficient in English, and possess strong MS Office skills. Mandarin/Japanese language abilities are a plus in this international setting.

Qualifikationen

• Minimum of one year of experience in administrative, data entry or related field.
• Proficiency in English; additional language skills preferred for certain positions.
• Proficiency in Mandarin and/or Japanese in addition to English is preferred.
• Proficient in Microsoft Office with basic data processing skills.

Aufgaben

• Coordinate arrival and preview dates with the company system.
• Make pre-arrival calls or emails to confirm dates.
• Coordinate with activation team for changes to arrival, preview, or room upgrades.
• Update information to GRA/gallery regarding meet & greet on check-in.
• Provide passport forms to guests during check-in or preview time.
• Welcome guests on arrival and verify data accuracy.

Kenntnisse

English

Mandarin

Japanese

MS Office

Tools

Microsoft Excel

Microsoft Word

Jobbeschreibung

Support a team to make sure arrival date & preview date are same with company system

Make Pre-Arrival call or email to confirm arrival date & preview date

always coordinate with activation team for any changes arrival, preview or room upgrade.

update information to GRA/gallery regarding meet & greet on check in process

provide passport form to guest on check in process or preview time

welcoming guest on arrival & requalified to ensure all data valid

make friendly reminder call to make sure preview on time

provide information area & facilities, make sure guest on satisfaction.

anticipate guest needs & build the rapport with guest

address guest complain & elevate to manager when needed.

Ensure Compliance with health & quality standards

CANDIDATE PROFILE

Minimum of one (1) year of experience in administrative, data entry or a related field.

Proficiency in English (additional language required for certain positions)

Proficiency in Mandarin and/or Japanese in addition to English is preferred

Intermediate computer with proficiency in the use of Microsoft Office computer word-processing skills with specific knowledge of Microsoft Excel and Word

Ability to work under pressure, manage multiple priorities, and be a self-starter.

Ability to work within tight deadlines and meet targets. Proven ability to work in a team environment and interact with all levels of the organization.

Excellent organizational and attention to detail skills.