Associate - IFS - Guest Relation

PwC; Indonesia; On-site; IDR 66,960,000 - 100,440,000; Full time

Benefits offered by this job

Barista skill encouraged

Friendly, professional environment

Job summary

PwC Indonesia seeks a Guest Relation Staff to be the first point of contact for clients, visitors and staff at our office, ensuring a warm, professional welcome. You will greet and direct guests, manage visitor logs, and coordinate with hosts while maintaining a neat reception area and delivering a positive first impression in line with PwC’s standards.

Fluency in English or other languages, a friendly demeanor, and a Diploma 3 in hospitality or communications are valued for building rapport and

Qualifications

• Candidate must possess minimum Diploma 3 degree, preferably from hospitality management, communication study.
• Preferable have a barista skill
• Fluent in English / Japanese / Mandarin
• At least 1 year of working experience, preferable in 4/5 stars hotel or bank
• Have a good personality and attractive
• Consistent, professional dress and manner
• Honest, discipline and have good attitude
• Good knowledge on Ms Office
• Proficient in using technology/gadgets
• Good management skills

Responsibilities

• Greets and directs all visitors with enthusiasm, professionalism and courtesy.
• Provides very positive and professional first impression to visitors.
• Notify the appropriate party of the visitor arrival promptly and politely.
• Directs guests and clients to the waiting area.
• Establishes a strong rapport with clients, vendors and visitors.
• Adheres to company policies and procedures, following all safety and security protocols.
• Maintains records for visitor logs, records employee moves and manages visitor belongings if necessary.
• Keeps reception area and all related areas neat and orderly.

Skills

Fluent English

Fluent Japanese

Fluent Mandarin

Barista

Hospitality mindset

Education

Diploma 3 in Hospitality Management/Communications

Tools

MS Office

Job description

The Guest Relation Staff plays a significant role in creating a first impression of the firm via in-person and phone interactions with individuals, including clients, prospective clients, employees, guests and other visitors who walk through the door or call the location.

We are seeking a passionate and driven professional to act as an ambassador and liaison between our client, employees and visitors who come to the office.

Ideally, this individual cares deeply about the level of interaction and the quality of the experience the recipient enjoys during their initial interactions at the office.

• Greets and directs all visitors with enthusiasm, professionalism and courtesy.
• Provides very positive and professional first impression to visitors.
• Notify the appropriate party of the visitor arrival promptly and politely.
• Directs guests and clients to the waiting area.
• Establishes a strong rapport with clients, vendors and visitors.
• Adheres to company policies and procedures, following all safety and security protocols.
• Maintains records for visitor logs, records employee moves and manages visitor belongings if necessary.
• Keeps reception area and all related areas neat and orderly.

Requirements

• Candidate must possess minimum Diploma 3 degree, preferably from hospitality management, communication study
• Preferable have a barista skill
• Fluent in English / Japanese / Mandarin
• At least 1 year of working experience, preferable in 4/5 stars hotel or bank
• Have a good personality and attractive
• Consistent, professional dress and manner
• Honest, discipline and have good attitude
• Good knowledge on Ms Office
• Proficient in using technology/gadgets
• Good management skills