Bilingual Guest Services Assistant — Mandarin/Japanese

PT Indonesia MOC Services (Marriott's Bali Nusa Dua Gardens); Provinsi Bali; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

PT Indonesia MOC Services (Marriott's Bali Nusa Dua Gardens) seeks an administrative professional to support arrival and preview date coordination. The role involves pre-arrival outreach, room upgrade coordination, and accurate data handling for guest check-in processes.

The candidate should have at least one year in admin/data entry, be proficient in English, and possess strong MS Office skills. Mandarin/Japanese language abilities are a plus in this international setting.

Qualifications

• Minimum of one year of experience in administrative, data entry or related field.
• Proficiency in English; additional language skills preferred for certain positions.
• Proficiency in Mandarin and/or Japanese in addition to English is preferred.
• Proficient in Microsoft Office with basic data processing skills.

Responsibilities

• Coordinate arrival and preview dates with the company system.
• Make pre-arrival calls or emails to confirm dates.
• Coordinate with activation team for changes to arrival, preview, or room upgrades.
• Update information to GRA/gallery regarding meet & greet on check-in.
• Provide passport forms to guests during check-in or preview time.
• Welcome guests on arrival and verify data accuracy.

Skills

English

Mandarin

Japanese

MS Office

Tools

Microsoft Excel

Microsoft Word

Job description

PT Indonesia MOC Services (Marriott's Bali Nusa Dua Gardens) seeks an administrative professional to support arrival and preview date coordination. The role involves pre-arrival outreach, room upgrade coordination, and accurate data handling for guest check-in processes.

The candidate should have at least one year in admin/data entry, be proficient in English, and possess strong MS Office skills. Mandarin/Japanese language abilities are a plus in this international setting.