Guest Service Team Leader: Front Desk & Training

Hyatt Hotels Corporation; Kuta; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Front Desk Agent Team Leader to oversee the Front Desk team, ensuring guests receive exceptional service and that daily operations run smoothly. You will guide and support colleagues, train new staff, handle escalations, and implement best practices to elevate the guest experience, with a focus on creating a welcoming, efficient, and professional front office.

Fluent English and Bahasa Indonesia are required; previous lifestyle hotel experience and strong

Qualifications

• Experience in lifestyle hotels is preferred.
• Proven leadership and ability to train staff effectively.
• Strong decision-making and time-management skills.
• Excellent verbal and written communication abilities.
• Fluency in English and Bahasa Indonesia required.

Responsibilities

• Oversee the Front Desk team to ensure exceptional guest service and smooth daily operations.
• Provide guidance and support to team members; train new staff and handle escalations.
• Implement best practices to improve the guest experience and foster a culture of excellence.

Skills

Lifestyle Hotels experience

Leadership

Training skills

Decision making

Communication skills

Fluent English

Bahasa Indonesia

Job description

Hyatt Hotels Corporation is seeking a Front Desk Agent Team Leader to oversee the Front Desk team, ensuring guests receive exceptional service and that daily operations run smoothly. You will guide and support colleagues, train new staff, handle escalations, and implement best practices to elevate the guest experience, with a focus on creating a welcoming, efficient, and professional front office.

Fluent English and Bahasa Indonesia are required; previous lifestyle hotel experience and strong