Guest Service Team Leader

Kleo Seminyak; Kuta; On-site; IDR 96,000,000 - 180,000,000; Full time

Job summary

Kleo Seminyak is seeking a Front Desk Agent Team Leader in Bali to oversee the Front Desk team and ensure guests receive exceptional service. You will guide and support staff, manage daily activities, and warmly welcome guests while addressing inquiries.

You will train new staff, handle escalations, and apply best practices to elevate the guest experience, contributing to a positive work culture within the Front Office team.

Qualifications

• Experience in Lifestyle Hotels.
• Strong leadership and training skills.
• Confident communication, both verbal and written.

Responsibilities

• Oversee the Front Desk team and ensure exceptional guest service and smooth operations.
• Provide guidance and support to team members and manage daily activities.
• Welcome guests warmly and assist with inquiries while maintaining a professional front desk environment.

Skills

Leadership

Training skills

Decision making

Communication skills

Time scheduling

English fluency

Bahasa Indonesia fluency

Tools

Opera Fidelio

Microsoft Office

Job description

As a Front Desk Agent Team Leader, you will oversee the Front Desk team, ensuring that all guests receive exceptional service and that operations run smoothly. Your primary responsibility to providing guidance and support to team members while managing daily activities. In addition to warmly welcoming guests and assisting them with their inquiries, you will also be responsible for training new staff, handling escalations, and implementing best practices to enhance the guest experience. Your leadership will play a vital role in creating a positive work environment and fostering a culture of excellence within the Front Office team.

Summary

As a Front Desk Agent Team Leader, you will oversee the Front Desk team, ensuring that all guests receive exceptional service and that operations run smoothly. Your primary responsibility to providing guidance and support to team members while managing daily activities. In addition to warmly welcoming guests and assisting them with their inquiries, you will also be responsible for training new staff, handling escalations, and implementing best practices to enhance the guest experience. Your leadership will play a vital role in creating a positive work environment and fostering a culture of excellence within the Front Office team.

Qualifications

The successful candidate will meet the following criteria,

• Previous experience in Lifestyle Hotels.
• Display confidence, strong decision making and training skills
• Strong leadership quality, efficient time scheduling
• Confident communication skills, both verbal and written.
• Computer Literacy in Opera Fidelio, Microsoft Office
• Fluent in English and Bahasa Indonesia