Guest Service Team Leader

Hyatt Corporation; Kuta; Vor Ort; IDR 180.000.000 - 240.000.000; Vollzeit

Zusammenfassung

Hyatt Hotels Corporation is seeking a Front Desk Agent Team Leader to oversee the Front Desk team, ensuring guests receive exceptional service and that daily operations run smoothly. You will guide and support colleagues, train new staff, handle escalations, and implement best practices to elevate the guest experience, with a focus on creating a welcoming, efficient, and professional front office.

Fluent English and Bahasa Indonesia are required; previous lifestyle hotel experience and strong

Qualifikationen

• Experience in lifestyle hotels is preferred.
• Proven leadership and ability to train staff effectively.
• Strong decision-making and time-management skills.
• Excellent verbal and written communication abilities.
• Fluency in English and Bahasa Indonesia required.

Aufgaben

• Oversee the Front Desk team to ensure exceptional guest service and smooth daily operations.
• Provide guidance and support to team members; train new staff and handle escalations.
• Implement best practices to improve the guest experience and foster a culture of excellence.

Kenntnisse

Lifestyle Hotels experience

Leadership

Training skills

Decision making

Communication skills

Fluent English

Bahasa Indonesia

Jobbeschreibung

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\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.\"

\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.\"

Peggy Focheux Duval: Director of Learning & Development, France

As a Front Desk Agent Team Leader, you will oversee the Front Desk team, ensuring that all guests receive exceptional service and that operations run smoothly. Your primary responsibility to providing guidance and support to team members while managing daily activities. In addition to warmly welcoming guests and assisting them with their inquiries, you will also be responsible for training new staff, handling escalations, and implementing best practices to enhance the guest experience. Your leadership will play a vital role in creating a positive work environment and fostering a culture of excellence within the Front Office team.

Qualifications

The successful candidate will meet the following criteria,

1. 1. Previous experience in Lifestyle Hotels.
2. 2. Display confidence, strong decision making and training skills
3. 3. Strong leadership quality, efficient time scheduling
4. 4. Confident communication skills, both verbal and written.
5. 6. Fluent in English and Bahasa Indonesia

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