Guest Relation Officer

PT. Bali Properti Konstruksi; Kuta; On-site; IDR 55,800,000 - 100,440,000; Full time

Job summary

Bali Home Immo in Bali seeks a Guest Relations Officer to serve as the primary liaison between tenants and property owners, ensuring smooth check-ins, handling mid-stay issues, and documenting records for ongoing rentals.

You will coordinate with rental agents, manage inventories, resolve maintenance concerns, and maintain CRM logs to deliver exceptional service to international guests and owners. Minimum 1 year in hospitality or guest relations required.

Qualifications

• Excellent English language skills for spoken, written, and listening communication.
• Experience in hospitality or guest relations.
• Strong organizational abilities and attention to detail.
• Ability to manage multi-party updates professionally.
• Proactive problem-solver with calm under pressure.

Responsibilities

• Coordinate check-ins and check-outs with tenants and owners.
• Resolve maintenance and facility concerns promptly.
• Maintain accurate CRM records and extension documentation.
• Track stay timelines and negotiate extensions when needed.
• Document damages and coordinate security fee returns with finance.

Skills

English proficiency

Communication skills

Customer service

Problem solving

Organizational skills

Negotiation

Tools

CRM software

Job description

For this position, you will serve as the primary liaison between tenants and property owners throughout the stay—ensuring seamless check-in and check-out experiences, mediating mid-stay concerns, negotiating rental extensions, and maintaining structured property records to deliver exceptional service.

Key responsibilities

Coordinate with rental agents and operations teams to manage smooth check-ins, create accurate inventory lists, and establish clear communication channels with property owners.

Act as the central point of contact between owners and tenants during stays to resolve maintenance, facility, or operational concerns promptly and professionally.

Conduct thorough check-out inventory inspections—especially for legacy transactions—documenting damages accurately and coordinating security fee returns with the finance department.

Proactively track stay timelines, notify tenants 1–2 weeks before departure, negotiate extension terms with owners, and finalize renewed agreements and payments.

Maintain organized CRM records, mediation logs, check-in/out reports, and extension documentation while escalating complex issues to management.

About you

Excellent English proficiency in verbal, written, and listening skills to communicate smoothly with international guests and property owners.

Strong communication and customer service skills, with the ability to manage multi-party updates and represent the agency professionally.

Proactive problem-solver mindset—resourceful and calm under pressure, with the ability to think on your feet, anticipate guest needs, and resolve unexpected issues effectively.

Skilled negotiator with strong conflict resolution and mediation abilities to navigate delicate tenant-owner situations and reach fair, win‑win outcomes.

Highly organized with exceptional attention to detail in record‑keeping, documentation, and inventory tracking.

Minimum of 1 year of experience in hospitality, guest relations, customer relations, or customer management.

• Berapa gaji bulanan yang kamu inginkan?
• Berapa tahun pengalaman kerjamu sebagai Petugas Hubungan Tamu?
• Kualifikasi mana yang kamu miliki?
• How many years of experience do you have in the Hospitality Service Industry?
• How many years' experience do you have as a Complaints Handling Officer?
• Bagaimana kamu menilai kemampuan bahasa Inggrismu?

Since 2009, Bali Home Immo has been a top real estate agency in Bali, with branches in Canggu, Pererenan, Seminyak, and Uluwatu. We offer a full range of services, including property sales, rentals, and promotions. Our goal is to connect clients with their ideal properties efficiently and effectively.

We also provide expert legal services through experienced notaries and lawyers to handle all property‑related and legal matters. Additionally, our partnerships with property management and construction consultants make us a one‑stop solution for all your real estate needs in Bali.

Since 2009, Bali Home Immo has been a top real estate agency in Bali, with branches in Canggu, Pererenan, Seminyak, and Uluwatu. We offer a full range of services, including property sales, rentals, and promotions. Our goal is to connect clients with their ideal properties efficiently and effectively.

We also provide expert legal services through experienced notaries and lawyers to handle all property‑related and legal matters. Additionally, our partnerships with property management and construction consultants make us a one‑stop solution for all your real estate needs in Bali.