Concierge for Villa Management

BALIMMO DEVELOPMENT GROUP; Provinsi Bali; On-site; IDR 133,920,000 - 178,560,000; Full time

Job summary

BALIMMO DEVELOPMENT GROUP in Bali seeks a dedicated Guest Relations professional to deliver personalized luxury service and seamless guest experiences. You will welcome guests, arrange villas orientation, and act as the primary contact throughout their stay.

Role involves handling transfers, restaurant bookings, tours, VIP arrangements, and maintaining detailed guest records to ensure exceptional satisfaction.

Qualifications

• Diploma or Bachelor's Degree in Hospitality, Tourism, Hotel Management, or a related field.
• Minimum 3 years of experience as a GRO, Concierge, Guest Experience Officer, or similar in hotels, resorts, luxury villas, or hospitality.
• Strong background in handling international guests and delivering personalized luxury service.
• Fluent in English, both written and spoken.
• Excellent communication, interpersonal, and problem-solving skills.
• Customer-oriented with a professional appearance and positive attitude.
• Strong knowledge of Bali's tourism destinations, restaurants, attractions, and lifestyle experiences.
• Ability to multitask and work under pressure in a fast-paced hospitality environment.
• Proficient in Microsoft Office and hotel/property management systems is an advantage.
• Additional foreign language skills are a plus.
• Having an established network with local tourism and hospitality partners in Bali will be an advantage.

Responsibilities

• Welcome guests upon arrival, provide villa orientation, and be the main contact during their stay.
• Handle guest requests including airport transfers, private drivers, restaurant reservations, spa appointments, tours, and other personalized services.
• Anticipate guest needs and proactively offer recommendations tailored to their preferences.
• Resolve guest complaints and service issues promptly while maintaining high levels of hospitality.
• Follow up with guests during and after their stay to ensure complete satisfaction.
• Coordinate with Villa Managers, Housekeeping, Maintenance, Reservations, and Operations to ensure smooth experiences.
• Maintain accurate records of guest preferences, requests, and concierge activities.

Skills

Fluent English

Communication

Problem-solving

Multitasking

Interpersonal skills

Microsoft Office

Education

Diploma or Bachelor's in Hospitality/Tourism/Hotel Management

Tools

Hotel PMS

Job description

Deliver exceptional and personalized concierge services to ensure every guest enjoys a seamless luxury stay.

Welcome guests upon arrival, provide villa orientation, and act as the main point of contact throughout their stay.

Handle guest requests efficiently, including airport transfers, private drivers, restaurant reservations, spa appointments, tours, activities, childcare, private chefs, photographers, and other personalized services.

Anticipate guest needs and proactively offer recommendations tailored to their preferences.

Resolve guest complaints and service issues promptly while maintaining the highest level of hospitality.

Follow up with guests during and after their stay to ensure complete satisfaction.

Guest Relations

Build strong relationships with guests to create memorable experiences and encourage repeat bookings.

Maintain excellent communication with international guests through professional verbal and written English.

Manage VIP guests, special occasions, celebrations, and personalized arrangements.

Ensure guest feedback is collected, documented, and communicated to the relevant departments for continuous service improvement.

Maintain high guest satisfaction scores and uphold luxury hospitality standards.

Partnership & Local Network

Coordinate with trusted local partners to arrange premium guest experiences.

Develop and maintain relationships with restaurants, beach clubs, wellness centers, spas, tour operators, transportation providers, private chefs, photographers, and other tourism-related businesses.

Ensure all partners consistently deliver high-quality services aligned with company standards.

Regularly update recommendations based on guest preferences and service quality.

Internal Coordination

Work closely with Villa Managers, Housekeeping, Maintenance, Reservations, and Operations teams to ensure smooth guest experiences.

Coordinate guest arrivals, departures, special requests, and daily operational needs.

Maintain accurate records of guest preferences, requests, and concierge activities.

Keep concierge information, partner contacts, pricing, and service offerings updated.

Qualifications

Diploma or Bachelor's Degree in Hospitality, Tourism, Hotel Management, or a related field.

Minimum 3 years of experience as a Guest Relations Officer (GRO), Concierge, Guest Experience Officer, or similar position in hotels, resorts, luxury villas, or hospitality industry.

Strong background in handling international guests and delivering personalized luxury service.

Fluent in English, both written and spoken.

Excellent communication, interpersonal, and problem-solving skills.

Customer-oriented with a professional appearance and positive attitude.

Strong knowledge of Bali's tourism destinations, restaurants, attractions, and lifestyle experiences.

Ability to multitask and work under pressure in a fast-paced hospitality environment.

Proficient in Microsoft Office and hotel/property management systems is an advantage.

Additional foreign language skills are a plus.

Having an established network with local tourism and hospitality partners in Bali will be an advantage.