Guest Relation Officer (Canggu)

BaliSuperHost; Kuta; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

BaliSuperHost in Bali invites a friendly Guest Relations Host to welcome guests, manage check-in and check-out, and explain property facilities and local area information.

You will respond to inquiries via WhatsApp, phone or booking platforms, coordinate with housekeeping and maintenance, handle complaints, and help guests enjoy Seminyak, Canggu, and surrounding areas.

Qualifications

• Minimum high school or D3 in Hospitality/Tourism preferred.
• 1–2 years experience in guest relations or hospitality service.
• Fluent in English (spoken and written).
• Excellent communication, friendly attitude, neat appearance.
• Willing to work in shifts including weekends and public holidays.
• Own motorbike with valid SIM C license.
• Based in Denpasar, Seminyak, Canggu or surrounding areas.

Responsibilities

• Greet guests and manage check-in/check-out.
• Explain property facilities, house rules, and local area information.
• Be main contact during stay via WhatsApp, phone, or booking platforms.
• Address guest complaints promptly with a solution-oriented approach.
• Coordinate with housekeeping, maintenance, and operations to meet needs.
• Inspect property conditions at check-out.
• Recommend restaurants, activities, transportation, and attractions in Seminyak & Canggu.
• Prepare daily reports on guest activity, issues, and follow-ups.
• Maintain high service standards and positive guest reviews.

Skills

Communication skills

Customer service

Detail oriented

Proactive

Education

High school diploma / D3

Tools

WhatsApp

Google Sheets/Docs

Job description

Welcome and handle check-in/check-out processes for guests with exceptional hospitality.

Explain property facilities, house rules, and local area information

Serve as the main point of contact during guests' stay, responding to inquiries and requests via WhatsApp, phone, or booking platforms

Handle guest complaints promptly, professionally, and with a solution-oriented approach

Coordinate with housekeeping, maintenance, and operations teams to ensure guest needs are met

Ensure smooth check-out and inspect property conditions

Recommend restaurants, activities, transportation, and attractions around Seminyak & Canggu

Prepare daily reports on guest activity, issues, and follow-ups

Maintain high service standards and positive guest reviews

Requirements

Minimum high school/vocational diploma or D3 (Hospitality/Tourism preferred)

1-2 years of relevant experience in Guest Relations, Front Office, Guest Service, Villa/Hotel Host, or hospitality Customer Service

Fluent in English (spoken and written) is a must

Excellent communication skills, friendly attitude, and neat appearance

Willing to work in shifts, including weekends and public holidays

Proficient with smartphones, WhatsApp, and basic tools such as Google Sheets/Docs

Own motorbike and valid driver's license (SIM C)

Proactive, detail-oriented, and able to work under pressure

Based in Denpasar ,Seminyak, Canggu, or surrounding areas is preferred

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