Guest Experience Supervisor - Front Desk & Training

Westin Hotels & Resorts; Jakarta Pusat; On-site; IDR 70,000,000 - 130,000,000; Full time

Job summary

The Westin Jakarta is seeking a Guest Services professional to handle front desk operations, including check-ins, room assignment, and payment processing. You will verify guest identities, manage accounts, and issue room keys while ensuring Marriott rewards data is correctly entered and rates align with market codes.

You will also assist with daily reports, guest requests, and communications with other departments to deliver exceptional service in a full-time, on-site capacity.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.

Responsibilities

• Process all guest check-ins, verifying guest identity, form of payment, assigning room, and issuing room key.
• Set up accurate accounts for each guest according to their requirements.
• Enter Marriott Rewards information and ensure rates match market codes.
• Secure payment prior to issuing room key and verify billing.
• Balance and drop receipts; prepare cashier and closing reports.
• Provide directions and property information; accommodate guest requests.

Skills

Guest service

Communication

Cash handling

Team supervision

Education

High school diploma or GED

Related work experience

Supervisory experience

Job description

The Westin Jakarta is seeking a Guest Services professional to handle front desk operations, including check-ins, room assignment, and payment processing. You will verify guest identities, manage accounts, and issue room keys while ensuring Marriott rewards data is correctly entered and rates align with market codes.

You will also assist with daily reports, guest requests, and communications with other departments to deliver exceptional service in a full-time, on-site capacity.