Bali Resort Guest Experience Specialist

Balinest Villa Management; Kuta Utara; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Balinest Villa Management in Bali seeks a proactive Guest Relations professional to warmly welcome guests, support their stay, and resolve inquiries with a high level of service. You will coordinate with Front Office, Housekeeping, and Maintenance to meet guest needs, assist with check-in/check-out, and handle VIP arrangements when required.

The role requires a Diploma or Bachelor degree in Hospitality and strong English communication, plus a friendly, guest-focused demeanor and keen

Qualifications

• Diploma (D3) or Bachelor's in Hospitality, Tourism, Hotel Management, or related field.
• Experience in Guest Relations, Front Office, Guest Services, or similar role preferred.
• Good written and spoken English communication.
• Strong interpersonal and customer service skills.
• Friendly, professional, guest-oriented personality; handle complaints calmly.
• Able to work independently and as part of a team; good time management.
• Willing to work shifts, including weekends/holidays; Bali placement.
• Experience with hotel/property management systems is an advantage.

Responsibilities

• Welcome and greet guests warmly, ensuring a positive first impression upon arrival.
• Assist guests throughout their stay and ensure they receive excellent service.
• Handle guest inquiries, requests, feedback, and complaints professionally and efficiently.
• Build and maintain positive relationships with guests to enhance guest satisfaction and loyalty.
• Coordinate with Front Office, Housekeeping, Maintenance, and other departments to meet guest needs.
• Assist with guest check-in and check-out procedures when required.
• Provide accurate information about resort facilities, services, policies, and local attractions.
• Monitor guest satisfaction and follow up on issues to ensure resolution.
• Handle special requests and VIP arrangements when necessary.
• Maintain accurate records of guest feedback and service-related matters.
• Ensure all guest interactions meet company standards and hospitality service expectations.

Skills

Communication skills

English proficiency

Interpersonal skills

Customer service

Problem solving

Time management

Team player

Shift work

Education

Diploma or Bachelor degree in Hospitality

Tools

PMS experience

Property management systems

Job description

Balinest Villa Management in Bali seeks a proactive Guest Relations professional to warmly welcome guests, support their stay, and resolve inquiries with a high level of service. You will coordinate with Front Office, Housekeeping, and Maintenance to meet guest needs, assist with check-in/check-out, and handle VIP arrangements when required.

The role requires a Diploma or Bachelor degree in Hospitality and strong English communication, plus a friendly, guest-focused demeanor and keen