Guest Experience Coordinator — Flexible Shifts

Suarga Sustainable Boutique Resort; Provinsi Bali; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Suarga Sustainable Boutique Resort in Bali seeks a guest-focused front desk associate to manage check-in and check-out, reservations, and inquiries. You will process payments, coordinate with departments, and maintain accurate records in line with SOPs.

The role requires strong English communication, professional grooming, and a positive, customer-first attitude. Weekend and holiday shifts are expected in this on-site position.

Qualifications

• Previous experience in a similar position is preferred.
• Good communication skills in English.
• Strong customer service and problem-solving skills.
• Well-groomed, professional, and detail-oriented.
• Willing to work shifts, weekends, and public holidays.

Responsibilities

• Welcome guests and handle check-in and check-out procedures
• Manage reservations, room assignments, and guest inquiries
• Process guest payments and ensure billing accuracy
• Handle guest requests and complaints professionally
• Coordinate with other departments to ensure guest satisfaction
• Maintain accurate records and follow hotel SOPs
• Maintain professional grooming and excellent customer service standards

Skills

Customer service

Communication

Problem solving

Attention to detail

English language

Job description

Suarga Sustainable Boutique Resort in Bali seeks a guest-focused front desk associate to manage check-in and check-out, reservations, and inquiries. You will process payments, coordinate with departments, and maintain accurate records in line with SOPs.

The role requires strong English communication, professional grooming, and a positive, customer-first attitude. Weekend and holiday shifts are expected in this on-site position.