Guest Experience Specialist — Wellness Studio (Free Access)

oms - omni motion studio; Indonesia; On-site; IDR 66,960,000 - 100,440,000; Full time

Benefits offered by this job

Complimentary access to OMS facilities

Growth opportunities with studioexpan

Job summary

OMS - Omni Motion Studio in Jakarta seeks a Guest Experience Associate to warmly welcome guests, manage reservations, and support daily studio operations. You will guide visitors through facilities and service offerings while delivering personalized service with a professional demeanor.

The role emphasizes strong communication, a friendly attitude, and the ability to handle inquiries with care, contributing to an inviting, premium guest experience at a premier wellness studio.

Qualifications

• Strong communication and customer service skills.
• Experience in guest experience and receptionist duties.
• Proficiency with reservations and scheduling systems.
• Ability to deliver personalized service with attention to detail.
• Positive attitude, problem-solving skills, and the ability to work collaboratively.
• Professional demeanor and time management skills.
• Fluent in Bahasa Indonesia; conversational English preferred.

Responsibilities

• Greet and assist guests upon arrival, creating a warm first impression.
• Manage reservations, scheduling, and membership inquiries.
• Handle front desk operations with professionalism and efficiency.
• Guide guests through our facilities and service offerings.
• Respond to inquiries and resolve concerns with care.
• Support studio operations and maintain a polished, inviting environment.
• Collaborate with the team to continuously elevate the guest experience.

Skills

Customer service

Front desk

Reservations system

Guest experience

Communication

Time management

Bahasa Indonesia

Job description

OMS - Omni Motion Studio in Jakarta seeks a Guest Experience Associate to warmly welcome guests, manage reservations, and support daily studio operations. You will guide visitors through facilities and service offerings while delivering personalized service with a professional demeanor.

The role emphasizes strong communication, a friendly attitude, and the ability to handle inquiries with care, contributing to an inviting, premium guest experience at a premier wellness studio.