Guest Experience Associate

oms - omni motion studio; Indonesia; On-site; IDR 66,960,000 - 100,440,000; Full time

Benefits offered by this job

Complimentary access to OMS facilities

Growth opportunities with studioexpan

Job summary

OMS - Omni Motion Studio in Jakarta seeks a Guest Experience Associate to warmly welcome guests, manage reservations, and support daily studio operations. You will guide visitors through facilities and service offerings while delivering personalized service with a professional demeanor.

The role emphasizes strong communication, a friendly attitude, and the ability to handle inquiries with care, contributing to an inviting, premium guest experience at a premier wellness studio.

Qualifications

• Strong communication and customer service skills.
• Experience in guest experience and receptionist duties.
• Proficiency with reservations and scheduling systems.
• Ability to deliver personalized service with attention to detail.
• Positive attitude, problem-solving skills, and the ability to work collaboratively.
• Professional demeanor and time management skills.
• Fluent in Bahasa Indonesia; conversational English preferred.

Responsibilities

• Greet and assist guests upon arrival, creating a warm first impression.
• Manage reservations, scheduling, and membership inquiries.
• Handle front desk operations with professionalism and efficiency.
• Guide guests through our facilities and service offerings.
• Respond to inquiries and resolve concerns with care.
• Support studio operations and maintain a polished, inviting environment.
• Collaborate with the team to continuously elevate the guest experience.

Skills

Customer service

Front desk

Reservations system

Guest experience

Communication

Time management

Bahasa Indonesia

Job description

Company Description

OMS - Omni Motion Studio is a premier wellness and movement studio committed to fostering holistic well-being through innovative classes and experiences. Located in Jakarta, OMS provides a welcoming environment where guests can rejuvenate and achieve their fitness goals. Dedicated to delivering exceptional service, the studio emphasizes creating memorable and personalized experiences for all visitors. By combining modern amenities with expert guidance, OMS stands as a leading destination for wellness and self-care.

The Role

The Guest Experience Associate ensures every guest feels welcomed and cared for from the moment they arrive. You'll manage the front-of-house experience, handle reservations, and support the seamless daily operations of the studio.

What You'll Do:

• Greet and assist guests upon arrival, creating a warm first impression
• Manage reservations, scheduling, and membership inquiries
• Handle front desk operations with professionalism and efficiency
• Guide guests through our facilities and service offerings
• Respond to inquiries and resolve concerns with care
• Support studio operations and maintain a polished, inviting environment
• Collaborate with the team to continuously elevate the guest experience

Qualifications

• Strong Communication and Customer Service skills
• Experience or skills in Guest Experience and Receptionist Duties
• Proficiency in managing Reservations and scheduling systems
• Ability to deliver personalized service with attention to detail
• Positive attitude, problem-solving skills, and the ability to work collaboratively
• Professional demeanor and time management skills
• Fluent in Bahasa Indonesia; conversational English preferred

Nice to Have:

• Background in hospitality, spa, fitness, or premium retail
• Personal interest in wellness, fitness, or recovery practices
• Experience with booking platforms or POS systems

Why OMS

• Join a founding team building something new in Jakarta's wellness scene
• Complimentary access to OMS facilities
• Room to grow as the studio expands
• Work in a premium environment focused on well-being