Associate – IFS Guest Relations Officer

PwC Indonesia; Jakarta Utara; On-site; IDR 66,960,000 - 111,600,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Other benefits are applied to certain

Job summary

PwC Indonesia is seeking a friendly and service-driven Guest Relations Officer to be the first point of contact for clients, visitors, and staff. You will manage the reception area, registrations, inquiries, and direct attendees to appropriate meeting spaces, ensuring a seamless and professional experience.

Your role emphasizes hospitality, client service, and effective coordination with internal stakeholders to uphold PwC Indonesia's standards of excellence.

Qualifications

• Minimum Diploma (D3) in Hospitality Management, Communications, Tourism, or related field.
• Minimum 1 year of guest relations, hospitality, customer service, or front office experience.
• Proficiency in English required; Japanese or Mandarin is an advantage.
• Barista skills or hospitality service experience is preferred.
• Professional grooming, demeanor, and strong customer service mindset.
• Honest, disciplined, dependable, and professional at all times.
• Proficient in Microsoft Office and comfortable with digital tools.
• Strong organizational, administrative, and time management skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Welcome clients, guests, and visitors in a professional and friendly manner.
• Manage visitor registration, arrivals, and direct to meeting rooms or locations.
• Handle incoming calls and inquiries promptly and professionally.
• Maintain reception areas and client-facing facilities to high standards.
• Support hospitality services, including meeting room readiness and refreshments.
• Build positive relationships with clients, visitors, vendors, and internal stakeholders.
• Ensure compliance with policies, security, and administrative procedures.
• Maintain accurate visitor records and support front office operations.

Skills

Customer service

Interpersonal skills

Multitasking

Time management

Microsoft Office

Professional grooming

Education

Diploma (D3) in Hospitality Management / related field

Tools

Microsoft Office

Job description

Be the First Impression of PwC Indonesia

At PwC, exceptional client experiences start the moment someone enters our office. We are looking for a professional, service-oriented, and energetic Guest Relations Officer to join our Internal Firm Services (IFS) team.

In this role, you will serve as the face of the firm, creating a welcoming and memorable experience for clients, visitors, business partners, and employees. You will be responsible for delivering outstanding hospitality, maintaining a professional front office environment, and ensuring all visitors receive exceptional service from arrival to departure.

If you have a passion for hospitality, customer service excellence, and creating positive experiences, we would love to hear from you.

Key Responsibilities

Welcome clients, guests, and visitors in a professional and friendly manner, ensuring a positive first impression of PwC.

Manage visitor registration, arrival notifications, and direct guests to the appropriate meeting rooms or office locations.

Handle incoming calls and inquiries promptly and professionally.

Maintain the reception area, waiting lounges, and client-facing facilities to the highest standards.

Support hospitality services, including meeting room readiness and refreshments.

Build positive relationships with clients, visitors, vendors, and internal stakeholders.

Ensure compliance with company policies, security protocols, and administrative procedures.

Maintain accurate visitor records and support day-to-day front office operations.

Requirements

Minimum Diploma (D3) degree, preferably in Hospitality Management, Communications, Tourism, or a related field.

Minimum 1 year of experience in a guest relations, hospitality, customer service, or front office role, preferably within a 4/5-star hotel or banking environment.

Proficiency in English is required; additional proficiency in Japanese or Mandarin will be an advantage.

Barista skills or hospitality service experience are preferred.

Professional grooming, demeanor, and interpersonal skills with a strong customer service mindset.

Pleasant personality with a customer-oriented mindset and positive attitude.

Honest, disciplined, dependable, and able to maintain professionalism at all times.

Proficient in Microsoft Office applications and comfortable using technology and digital tools.

Strong organizational, administrative, and time management skills.

Ability to multitask effectively while delivering exceptional service in a fast-paced environment.

Ready to make an impact? Join PwC Indonesia! With over 3,600 dedicated professionals and 88 partners and advisors, we lead in every industry across the country.

At PwC, our purpose is to build trust in society and solve important problems. We're part of a global network in 151 countries, with over 364,000 people delivering excellence in assurance, tax, legal, advisory, and consulting services.

We're proud one of the winners of HR Asia Award for 'Best Place to Work' and the HR Asia Diversity, Equity & Inclusion Award 2024. Our commitment to inspiring, empowering, and evolving to bring distinctive outcomes sets PwC Indonesia apart. Join us and be part of something extraordinary.

Ready to make an impact? Join PwC Indonesia! With over 3,600 dedicated professionals and 88 partners and advisors, we lead in every industry across the country.

At PwC, our purpose is to build trust in society and solve important problems. We're part of a global network in 151 countries, with over 364,000 people delivering excellence in assurance, tax, legal, advisory, and consulting services.

We're proud one of the winners of HR Asia Award for 'Best Place to Work' and the HR Asia Diversity, Equity & Inclusion Award 2024. Our commitment to inspiring, empowering, and evolving to bring distinctive outcomes sets PwC Indonesia apart. Join us and be part of something extraordinary.

Perks and benefits

• Medical
• Dental
• Vision
• Other benefits are applied to certain level.