Guest Experience Specialist - Front Desk (Bilingual)

Kanana Village; Provinsi Bali; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Kanana Village in Bali seeks a Front Desk Officer / Receptionist to be the welcoming face of our guest experience. You will manage front desk operations, assist guests from arrival to departure, and coordinate with departments to ensure smooth service.

The role requires friendly communication, basic PMS knowledge, payment handling, and the ability to work rotating shifts including weekends and holidays. Indonesian and English language proficiency is essential.

Qualifications

• Education: SMA/SMK diploma or higher; Associate/Bachelor's degree preferred.
• Experience: 1 year in front desk/hospitality; fresh grads with internships welcome.
• Language: Indonesian and English proficiency.
• Technical Skills: MS Office; familiarity with PMS, reservation platforms, EDC terminals.
• Interpersonal Skills: professional appearance; strong communication; detail-oriented; rotating shifts.

Responsibilities

• Greet and welcome guests warmly and professionally.
• Handle check-in/check-out with ID verification.
• Provide information on facilities, services, policies, and local tips.
• Manage guest complaints with empathy and escalate when needed.
• Answer calls/messages and route to the correct department.
• Update reservations and guest data in PMS in real time.
• Keep lobby/front desk clean, organized, and welcoming.
• Process payments and issue receipts with accuracy.
• Close cash and reconcile receipts daily.
• Prepare daily operational handover reports.
• Coordinate with Housekeeping, Maintenance, and Security.

Job description

Kanana Village in Bali seeks a Front Desk Officer / Receptionist to be the welcoming face of our guest experience. You will manage front desk operations, assist guests from arrival to departure, and coordinate with departments to ensure smooth service.

The role requires friendly communication, basic PMS knowledge, payment handling, and the ability to work rotating shifts including weekends and holidays. Indonesian and English language proficiency is essential.