Guest Experience & Front Desk Specialist

Kanana Village; Provinsi Bali; On-site; IDR 33,480,000 - 66,960,000; Full time

Job summary

Kanana Village is seeking a Front Desk Attendant to manage guest check-in and check-out, verify bookings, process payments, and issue room keys. You will handle guest inquiries, requests, and complaints promptly and professionally, coordinating with Housekeeping and Maintenance for resolutions.

Provide information on facilities, hours, local attractions, and transportation options. Assist with luggage storage, room changes, and special requests; maintain PMS records; process payments; and ensure

Responsibilities

• Manage guest check-in and check-out procedures, verifying booking details, processing payments, and issuing room keys.
• Handle guest inquiries, requests, and complaints promptly and professionally, coordinating with relevant departments (Housekeeping, Maintenance) for resolution.
• Provide clear information regarding property facilities, operational hours, local attractions, and transportation options.
• Assist with luggage storage, room changes, and special guest requests.
• Maintain accurate guest records in the Property Management System (PMS).
• Process cash, credit card, and city ledger transactions while ensuring strict balance compliance at the end of each shift.
• Answer incoming phone calls, respond to emails, and manage reservations or billing inquiries.
• Prepare daily front office logs and handovers for oncoming shifts.
• Promote hotel services, room upgrades, and amenities to maximize revenue.
• Maintain clean, organized, and welcoming front desk and lobby areas.
• Ensure strict adherence to security protocols regarding guest privacy, room access, and emergency procedures.

Job description

Kanana Village is seeking a Front Desk Attendant to manage guest check-in and check-out, verify bookings, process payments, and issue room keys. You will handle guest inquiries, requests, and complaints promptly and professionally, coordinating with Housekeeping and Maintenance for resolutions.

Provide information on facilities, hours, local attractions, and transportation options. Assist with luggage storage, room changes, and special requests; maintain PMS records; process payments; and ensure