Guest Experience & Spa Operations Manager

Lumeira Wellness; Tabanan; On-site; IDR 167,400,000 - 334,800,000; Full time

Job summary

Lumeira Wellness in Bali is seeking a hands-on Operations Manager to oversee daily operations of Spa treatments, Reception services, and Recreation facilities, ensuring efficiency and safety. You will coordinate with Housekeeping, F&B, and Engineering, maintain service delivery, respond to guest inquiries, and uphold the brand philosophy.

A strong focus on guest experience, safety standards, and proactive problem-solving will guide all interactions to ensure a warm, inviting environment for

Qualifications

• Oversee daily operations of Spa, Reception, and Recreation facilities.
• Coordinate with Housekeeping, F&B, and Engineering to ensure operational synergy.
• Uphold health, safety, and hygiene standards in all areas.

Responsibilities

• Oversee daily operations of Spa treatments, Reception services, and Recreation facilities.
• Monitor guest flow, booking schedules, and service delivery to ensure smooth operations.
• Respond to guest inquiries and resolve issues with professionalism and enthusiasm.

Job description

Lumeira Wellness in Bali is seeking a hands-on Operations Manager to oversee daily operations of Spa treatments, Reception services, and Recreation facilities, ensuring efficiency and safety. You will coordinate with Housekeeping, F&B, and Engineering, maintain service delivery, respond to guest inquiries, and uphold the brand philosophy.

A strong focus on guest experience, safety standards, and proactive problem-solving will guide all interactions to ensure a warm, inviting environment for