Wellness Operations & Client Experience Lead

PT Joy Kreasi Divisi; Provinsi Bali; On-site; IDR 180,000,000 - 320,000,000; Full time

Job summary

Maja Healing in Bali is seeking an experienced Operations & Client Experience Manager to lead day-to-day operations and client journeys with professionalism and warmth. You will manage client communications, administer processes, ensure compliance, and coordinate projects while guiding the Admin Officer.

This role requires strong judgment, confidentiality and collaboration with the Director. Based in Bali, the position offers a hands-on environment for a proactive leader in premium wellness

Qualifications

• Approx. 5+ years of relevant professional experience in operations, client services, project management, executive operations, office management or comparable environment.
• Demonstrated ability to coordinate multiple responsibilities, projects and deadlines.
• Strong client relationship or customer service experience.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills and emotional intelligence.
• Strong organizational and project-management capabilities.
• Attention to detail and accountability.
• Sound judgment and independent problem-solving ability.

Responsibilities

• Manage client enquiries and administrative communication with warmth, professionalism and discretion.
• Coordinate the client journey from initial enquiry through booking, payment, appointment preparation and administrative follow-up.
• Ensure clients receive accurate, timely information on appointments, services, rates, policies and logistics.
• Maintain professional written communication across email, WhatsApp and other client channels.
• Identify opportunities to improve the overall client experience.
• Oversee day-to-day administrative and operational functioning; maintain and improve internal systems and workflows.
• Coordinate schedules, appointments, office requirements, suppliers and operational logistics.
• Develop, document and maintain Standard Operating Procedures where appropriate.
• Monitor licenses, permits, registrations and professional memberships; coordinate renewals and extensions.
• Coordinate with therapists and external parties to obtain required documents, payments or approvals.
• Directly manage the Admin Officer and provide feedback, coaching and performance reviews.
• Support onboarding and training of new administrative or operational team members.
• Ensure information is organized, accessible and up to date.

Skills

Operations management

Client relationship management

Project management

Team management

Administrative oversight

Tools

Google Workspace

CRM systems

Job description

Maja Healing in Bali is seeking an experienced Operations & Client Experience Manager to lead day-to-day operations and client journeys with professionalism and warmth. You will manage client communications, administer processes, ensure compliance, and coordinate projects while guiding the Admin Officer.

This role requires strong judgment, confidentiality and collaboration with the Director. Based in Bali, the position offers a hands-on environment for a proactive leader in premium wellness