Spa Manager - Bali Pre-Opening Luxury Wellness

The Cakap Group; Provinsi Bali; On-site; IDR 279,000,000 - 502,200,000; Full time

Benefits offered by this job

Religious Holiday Allowance (THR)

BPJS Health & Employment Coverage

Opportunities to grow with a fast-expa

Job summary

Earth & Skin Organic Day Spa Bali is seeking a Spa Manager to lead the pre-opening and launch of its Bali location. You will build the team, establish SOPs, and set guest experience standards aligned with Earth & Skin’s premium wellness philosophy.

As a hands-on leader, you will drive bookings, spa operations, and service quality while ensuring a five-star guest journey and profitable performance in a new market.

Qualifications

• Minimum 3–5 years of experience in Spa/Wellness/Hotel hospitality operations.
• Strong leadership and ability to mentor a service-oriented team.
• Proven sales skills, upselling, and revenue generation.

Responsibilities

• Lead the spa team, including therapists and reception staff.
• Set up rosters, productivity targets, and staffing plans for pre-opening and operations.
• Maintain treatment protocols, hygiene, and service standards to deliver a five-star guest experience.
• Oversee guest journey, appointments, POS, and guest feedback/resolution.
• Drive bookings, retail sales, and add-on services to grow revenue.
• Monitor performance metrics such as revenue, therapist productivity, and guest satisfaction.

Skills

Spa operations

Team leadership

Sales & revenue

Staff scheduling

Guest service

English fluency

Job description

Earth & Skin Organic Day Spa Bali is seeking a Spa Manager to lead the pre-opening and launch of its Bali location. You will build the team, establish SOPs, and set guest experience standards aligned with Earth & Skin’s premium wellness philosophy.

As a hands-on leader, you will drive bookings, spa operations, and service quality while ensuring a five-star guest journey and profitable performance in a new market.