Guest Experience & Sales Admin Specialist

Gayana Advertise; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 500,000,000 - 800,000,000; Full time

Job summary

Marriott International in Surabaya is seeking a Complex Account Director for our Jakarta Sales Office to lead client relationships and drive revenue in a dynamic hospitality market. The role emphasizes guest service, collaboration with Sales and Marketing, and maintaining brand standards across channels.

The position requires strong communication and office skills, with experience in reservations, rewards programs, and team guidance.

Qualifications

• Education requirement: High school diploma or GED equivalent.
• Minimum 2 years of related work experience.
• No supervisory experience required.

Responsibilities

• Resolve guest calls, requests, or problems by coordinating with Sales, Data Administration, and Accounting.
• Process reservations by phone, fax, or mail and assist with upselling to maximize revenue.
• Enter Marriott Rewards information into the system when taking reservations.
• Perform general office duties to support Sales & Marketing such as filing, emailing, typing, and faxing.
• Assist management in training and motivating employees; uphold company policies and confidentiality.

Education

High school diploma or GED equivalent

Job description

Marriott International in Surabaya is seeking a Complex Account Director for our Jakarta Sales Office to lead client relationships and drive revenue in a dynamic hospitality market. The role emphasizes guest service, collaboration with Sales and Marketing, and maintaining brand standards across channels.

The position requires strong communication and office skills, with experience in reservations, rewards programs, and team guidance.