Regional Sales & Guest Experience Leader — Indonesia

Pt Wellsun Plastic Technology Indonesia; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 44,640,000 - 78,120,000; Full time

Job summary

Marriott International's Four Points by Sheraton Surabaya is seeking a frontline Guest Services Associate to join our Sales & Marketing team. You will resolve guest calls, process reservations, and support daily office tasks with professionalism and courtesy.

In this role, you will uphold brand standards, assist in up-selling where appropriate, and maintain accurate records while ensuring guest satisfaction and confidentiality in a vibrant hotel environment.

Qualifications

• High school diploma or GED required.

Responsibilities

• Handle guest calls, requests, and questions to ensure satisfaction.
• Process reservations, changes, and cancellations accurately.
• Assist Sales & Marketing with general office duties and communications.
• Maintain confidentiality and uphold brand standards in all interactions.
• Develop positive relationships with guests and team members.

Skills

Customer service

Communication

Education

High school diploma or GED

Job description

Marriott International's Four Points by Sheraton Surabaya is seeking a frontline Guest Services Associate to join our Sales & Marketing team. You will resolve guest calls, process reservations, and support daily office tasks with professionalism and courtesy.

In this role, you will uphold brand standards, assist in up-selling where appropriate, and maintain accurate records while ensuring guest satisfaction and confidentiality in a vibrant hotel environment.