People Development & Training Specialist

Cv Dausindo Jaya Makmur; Sidoarjo; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Marriott International in Surabaya is seeking a Sales & Marketing team member to support guest services, reservations, and brand excellence. You will resolve guest requests, promote the Marriott Rewards program, and assist with daily office tasks to back the sales team.

The role requires at least 2 years of related experience, a high school diploma or GED, and a professional appearance. You will communicate clearly, handle phone inquiries with etiquette, and help maintain strong relationships

Qualifications

• High school diploma or GED equivalent.
• At least 2 years of related work experience.
• No supervisory experience required.

Responsibilities

• Resolve guest calls and requests by coordinating with relevant departments.
• Use sales techniques to maximize revenue while maintaining guest loyalty.
• Process all reservation requests, changes, and cancellations by phone, fax, or mail.
• Enter Marriott Rewards information into the reservation system.
• Perform general office duties to support Sales & Marketing.

Skills

Customer service

Sales techniques

Communication

Phone etiquette

Education

High school diploma or GED equivalent

Job description

Marriott International in Surabaya is seeking a Sales & Marketing team member to support guest services, reservations, and brand excellence. You will resolve guest requests, promote the Marriott Rewards program, and assist with daily office tasks to back the sales team.

The role requires at least 2 years of related experience, a high school diploma or GED, and a professional appearance. You will communicate clearly, handle phone inquiries with etiquette, and help maintain strong relationships