Staf Administrasi & Penjualan

Gayana Advertise; Surabaya ꦱꦸꦫꦧꦪ; In loco; IDR 500.000.000 - 800.000.000; Tempo pieno

Descrizione del lavoro

Marriott International in Surabaya is seeking a Complex Account Director for our Jakarta Sales Office to lead client relationships and drive revenue in a dynamic hospitality market. The role emphasizes guest service, collaboration with Sales and Marketing, and maintaining brand standards across channels.

The position requires strong communication and office skills, with experience in reservations, rewards programs, and team guidance.

Competenze

• Education requirement: High school diploma or GED equivalent.
• Minimum 2 years of related work experience.
• No supervisory experience required.

Mansioni

• Resolve guest calls, requests, or problems by coordinating with Sales, Data Administration, and Accounting.
• Process reservations by phone, fax, or mail and assist with upselling to maximize revenue.
• Enter Marriott Rewards information into the system when taking reservations.
• Perform general office duties to support Sales & Marketing such as filing, emailing, typing, and faxing.
• Assist management in training and motivating employees; uphold company policies and confidentiality.

Formazione

High school diploma or GED equivalent

Descrizione del lavoro

Complex Account Director - Jakarta Sales Office

**Additional Information**
**Job Number**
**Job Category** Sales & Marketing
**Location** JL. Embong Malang 25-31, Surabaya East 60261, Indonesia
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up‑selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None **At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.**