Guest Experience & Reservations Specialist

Warung Local Bali; Provinsi Bali; On-site; IDR 55,800,000 - 72,540,000; Full time

Job summary

Warung Local Bali in Bali, Indonesia is seeking a guest relations specialist to welcome guests, assist with seating, and provide restaurant information, ensuring satisfaction during lunch and dinner services.

You will handle customer inquiries, reservations, and catering requests through official channels, drive sales via GrabFood and GoFood, and gather feedback for Google Reviews while helping to build strong guest relationships.

Qualifications

• Prior experience in guest relations or customer service.
• Strong English communication.
• Sales-oriented with proactive approach.
• Comfortable using WhatsApp and digital channels.
• Flexible shifts including weekends and holidays.
• Familiarity with GrabFood/GoFood and Google Reviews is a plus.

Responsibilities

• Greet guests, assist seating, provide restaurant information, and visit tables to ensure satisfaction during lunch and dinner rushes.
• Handle customer inquiries & reservations; manage catering requests and event inquiries.
• Drive sales via GrabFood and GoFood; monitor orders, promotions, and sales performance.
• Collect feedback from guests and encourage Google Reviews to boost reputation.
• Build positive relationships with guests and support customer retention and repeat business.
• Maintain records of inquiries, reservations, catering leads, feedback, and sales activities; provide updates to management.

Skills

Communication

Sales oriented

English proficiency

Tools

WhatsApp

Job description

Warung Local Bali in Bali, Indonesia is seeking a guest relations specialist to welcome guests, assist with seating, and provide restaurant information, ensuring satisfaction during lunch and dinner services.

You will handle customer inquiries, reservations, and catering requests through official channels, drive sales via GrabFood and GoFood, and gather feedback for Google Reviews while helping to build strong guest relationships.